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Lumen Technologies · 3 hours ago

Lead Technical Project Manager - PUB SEC

Denver, CO

Full-time

Onsite

Senior Level

$109K/yr - $145K/yr

5+ years exp

Lumen Technologies connects the world by igniting business growth through data and applications. The Lead Technical Project Manager will oversee technical project management functions on U.S. Government owned networks, ensuring effective communication and coordination among various teams while managing customer relationships.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Trouble ticket management for dark fiber and circuit level issues (scheduling FOPs, working with OSPE/NI, updating tickets, rescheduling, working with off-net carriers)

NOC phone queue to take incoming calls from customer NOCs and other partner affiliated entities

Processing scheduled maintenance notifications for Federal customers to determine risk assessments, impact level, and MOP review

Provide background and scope of work pertaining to fiber maintenance, circuit grooms, equipment maintenance

Cataloging maintenance notifications in GSD NOC database, issue status updates for completed and rescheduled work

Review and evaluate customer maintenance submissions for technical scope and requirements. Coordinate field personnel resources, equipment and test gear

Conduct fiber and equipment activities and testing with customer

Logistics support for equipment and component sparing, expedited shipment support and coordination with Field Operations

Manage RMAs, track deliveries to and from vendors to ensure inventory levels, validate and locate missing assets, prepare RMA reports and liaise with vendors for technical support

Research and evaluate project risk – utilize decision making authority to determine solutions for managing the risk

Review and interpret customer expectations in order to manage customer relationship

Prepare monthly reports for fiber availability, scheduled maintenance activities, customer network metrics and trending information

Liaise closely with other internal departments – Change Management, OSP Engineering, Field Operations, Construction and Splicing teams

Act as an advocate for customer maintenance requirements

Participate in customer presentations

Interface closely with Program Offices, Service Managers and Property Management

Qualification

DWDM wavelength systemsOptical networksCircuit level troubleshootingFiber maintenance activitiesNOC experienceMicrosoft SuiteMultitaskingTechnical documentationCommunication skillsCollaboration skills

Required

Minimum of 5+ years' experience with long-haul and metro transport networks, next-generation DWDM wavelength systems

Broad experience with various vendor platforms for optical networks – Ciena, Cisco, Coriant, Fujitsu, Infinera

Circuit level troubleshooting experience

Experience with fiber maintenance activities to cover outside plant, and fiber splicing/relocation

Demonstrated ability to perform process planning and implementation, develop technical documentation and procedure

Must be well versed in scheduled maintenance processes, fiber maintenance activities, circuit grooms and 3rd party providers

Ability to relate technical issues to management and Gov't personnel

Previous experience with Gov't networks and customers. The ability to interface in a professional manner with management and customers is essential

Website management skills, Microsoft suite experience (Word, Excel, Power Point, Visio) to create content, post documentation

Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills, and able to multitask across multiple issues concurrently

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Five or more years applicable work experience

Candidate must possess active security clearance