Altec · 2 weeks ago
Customer Service Representative - Tag and Title
Tampa, FL
Full-time
Onsite
Mid Level
$45K/yr - $45K/yr
3+ years expAltec is an industry leader providing equipment to various markets, and they are seeking a Customer Service Representative for their auction subsidiary, JJ Kane. The role involves interacting with customers, processing titles, and resolving payment issues to enhance customer satisfaction.
FinanceFinancial ServicesRental
Responsibilities
Interact directly with customers – via phone and in person
Responsible for checking in titles, barcoding titles for filing and executing titles after the auction process is complete
Resolving problems and identifying potential invoice payment errors to facilitate continuous improvement
Collecting payments, processing deposits for check payments
Authorize purchase orders for Service Centers and other Suppliers
Create and maintain database to track refund issues
Participates in RCI events as requested
Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
Attend classroom and online training sessions to enhance skills and build knowledge
All other duties as assigned
Qualification
Required
High School Diploma or GED with a minimum of three years of experience in customer service, sales, or marketing
OR Bachelor's Degree with a minimum of one year of experience in customer service, sales or marketing
PC Skills using spreadsheets, word processing, and other office management applications required
Excellent written and verbal communication skills
Preferred
Bilingual and able to read, write and speak Spanish proficiently would be a plus
Title/registration processing experience for on- and off-highway vehicles is preferred
Mechanical aptitude, product or industry knowledge preferred
Benefits
Medical, Dental, Vision and Prescription Drug Program
Retirement 401(k) Traditional or Roth Program Options with Company Match
Vacation and Holidays
Parental Leave
Short-Term and Long-Term Disability Leave
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance
Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
Company
Altec
Altec is a leading provider of products and services to the electric utility, tree care, telecommunications and lights and signs markets.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda O'Riley, SHRM-CP
Human Resources Business Partner
Casey J.
Senior Human Resources Business Partner
Company data provided by crunchbase