Rising Medical Solutions ยท 3 weeks ago
Customer Service Representative - Hybrid
Milwaukee, WI
Full-time
Hybrid
Mid Level
$18/hr - $21/hr
3+ years expRising Medical Solutions is seeking a Partner & Provider Support Representative to create ecstatic customers through professional service in medical bill review. The role involves communicating with medical providers, resolving bill-specific issues, and providing world-class customer service.
Health CareMedical
Responsibilities
Communicate with medical providers primarily via telephone and email to obtain needed information and resolve bill-specific issues
Provide world-class customer service by responding to and answering questions quickly and professionally
Demonstrate an intimate knowledge of clients' needs, empathy for customers' situations, and knowledge of appropriate language
Serve as a role model to internal, client, partner, and vendor representatives by following guidelines to ensure stellar service is provided with each call
Qualification
Required
Minimum of 3 years of experience in customer service
Call Center experience a plus
Previous experience with group health is preferred
Optimistic, energetic, and possessing a positive attitude are a few words that others might use to describe you
You are patient and genuinely enjoy working with people
You have a natural inclination to dig into a situation, leaving no stone unturned in order to solve a problem
You have the ability to keep calm in pressing situations while practicing empathy and utilizing your superior listening skills while not taking criticism personally
Strongly detail-oriented - you are meticulous and pay close attention to information that others may miss
The ability to use a computer to research and communicate information effectively
Ability to work 40 hours per week, Monday-Friday 9:30AM-6:00PM (Hours may change slightly based on business needs)
The ability to use a computer and its associated accessories in an upright position
The ability to work in an office setting 5 days a week during the 90-day training period
Preferred
Previous experience with group health is preferred
Benefits
Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more
Beer, soft drinks, and food on Thursday afternoons
A relaxed, yet upbeat, work environment, with jeans professional attire
Unlimited Coffee!
Optional hybrid schedule after mandatory 90-day onsite training, with expectation to work 2 days per week in office
Company
Rising Medical Solutions
Rising Medical Solutions is a innovative medical cost containment,care management & financial management companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Beans
CEO/President
John Paolacci
Chief Operating Officer
Recent News
2025-10-09
2025-09-12
Company data provided by crunchbase