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Onto Innovation · 3 weeks ago

Field Service Engineer 3 (Non-Exempt)

United States

Full-time

Remote

Mid Level

Onto Innovation is a leader in process control, providing advanced technologies for the semiconductor industry. They are seeking a highly skilled Field Service Engineer to provide on-site technical support, troubleshooting, and maintenance for their metrology and inspection tools, ensuring optimal tool performance and customer satisfaction.

3D TechnologyManufacturingSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Provide on-site professional technical support and troubleshooting

Conduct preventative maintenance and calibration of metrology equipment

Develop innovative solutions to customer challenges and ensure optimal tool performance

Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback

Manage and resolve quality issues, including submitting DOA or RMA as needed

Maintain accurate records of service activities and customer interactions

Travel, up to 75% to customer sites as required to provide support and training

Qualification

Semiconductor technologyEquipment maintenanceMicrosoft OfficeTroubleshootingCommunication skillsTeam spirit

Required

Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related

Proficient in Microsoft Office products

Familiar with PC's and have a strong troubleshooting background

Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission

Outstanding verbal and written communication skills necessary

Hard working with team spirit

Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)