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Covington & Burling LLP · 2 weeks ago

E-Learning Technology Specialist

San Francisco Bay Area

Full-time

Hybrid

Mid, Senior Level

$89K/yr - $112K/yr

5+ years exp

Covington & Burling LLP is a prestigious law firm seeking an E-Learning Technology Specialist to design and implement e-learning offerings for their lawyers and administrative staff. The role involves overseeing the strategy, design, development, and operation of e-learning programs, and collaborating with IT leadership to enhance technology adoption through effective training solutions.

AdviceLegal

No H1B

U.S. Citizen Only

Responsibilities

Researches, develops, and implements e-learning methods and latest marketplace technologies for providing end-user training on a variety of technology topics

Partners closely with IT leadership and functional teams to design, develop, and deliver training to lawyers and staff across the Firm’s regional offices

Operates as part of IT project teams for high visibility initiatives that require change management capabilities

Creates implementation plans for e-learning programs, including communications for end users

Gathers information and course elements from IT SMEs and key stakeholders to scope and plan course content

Designs and develops learning materials, coordinates and reviews educational content, and incorporates current technology in developing specific eLearning curricula

Monitors and measures the Firm’s usage and adoption of learning offerings against pre-determined performance indicators to identify areas of improvement and adaptation

Works with selected vendors of e-learning technology to adapt the technology to the needs of the Firm

Helps to negotiate contracts with e-learning vendors by defining the nature of the work required

Serves as the liaison between e-learning vendors and IT subject matter experts (SMEs) to advance the design and development of e-learning solutions

Supports the deployment of learning programs, including uploading and updating courseware and curricula, training assignments, learner notifications and rules in the Firm’s LMS

Coordinates with IT directors and managers to test the technology

Utilizes knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience

Utilizes LMS reporting capabilities and develops custom reports to assist with planning and managing the Firm’s IT training and development initiatives

Manages e-Learning content from vendors to ensure it is compatible with the LMS

May facilitate live and recorded learning

Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access

Qualification

Learning Management SystemInstructional designE-learning technologiesHTMLAudioVideo editingAccessibility standardsTechnical communicationCustomer focusTeam collaborationOrganizational skills

Required

5+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider

Demonstrated experience working in a time sensitive environment, with the ability to multi-task and manage competing priorities with little direction

Demonstrated experience with a Learning Management System as a developer or administrator

Experience with HTML and audio and video editing software

Experience with instructional design with a focus on adult learning theories

Broad knowledge of current and emerging e-learning technologies

Understanding of development tools used to build e-learning technologies

Knowledge in Accessibility standards, with experience in training and developing content that meets compliance / accessibility requirements

Understanding of technology development, electronic content development, and management practices

Knowledgeable of applications and technologies common to a law firm (e.g., Collaboration solutions, Document Management Solutions)

Ability to interact with suppliers, end users, and co-workers in a professional manner to deliver a gold standard experience

Ability to communicate technical information to both technical and nontechnical audiences

Ability to interact and engage with end users of all levels, demonstrating strong communications and organizational skills

Strong service orientation, and an understanding of the importance of developing effective working relationships with users

Ability to work well under pressure

Ability to work well as part of a team on technical projects

Availability to work before and after business hours and weekends with little or no notice

Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access