Navy Federal Credit Union · 3 weeks ago
Member Service Rep II, Mortgage Loan Originator-CCO
141 Security Dr, Winchester, VA, 22602, US
Full-time
Onsite
New Grad, Entry Level
$20.82/hr - $24.19/hrNavy Federal Credit Union is seeking a Member Service Representative II for their Mortgage Loan Originator position. The role involves responding to inquiries from members, providing information about products and services, and performing transactions related to various accounts to ensure an optimal member experience.
AssociationFinancial ServicesNon Profit
Responsibilities
Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO)
Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for mortgage and/or other Navy Federal accounts
May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Qualification
Required
Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO)
Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for mortgage and/or other Navy Federal accounts
May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
Founded in 1933
10001+ employees
H1B Sponsorship
Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (217)
2024 (110)
2023 (106)
2022 (76)
2021 (38)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
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