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PLACE · 2 weeks ago

Real Estate Operations Coordinator

Tampa, FL

Full-time

Onsite

Entry Level

$24/hr - $26/hr

1+ years exp

PLACE is a company that offers the opportunity to grow with top real estate professionals in North America. The Operations Coordinator will be responsible for building and maintaining systems to enhance customer service and team efficiency, supporting team growth, and managing various operational tasks.

Property ManagementPropTechReal EstateSoftware

Growth Opportunities

Responsibilities

Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals

Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator

Create and own systems for maintaining integrity of the database, including holding agents accountable to activities

Own the agent onboarding process, including holding trainings in person and virtually

Follow the systems for our productivity rhythms to ensure agent productivity

Plan and execute client and team events that are done at a high level to drive business referrals, including annual planning and after event follow-up

Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses

Update and maintain team financials in Brivity, troubleshooting any financial issues

Submit checks to the Operator and Market Center

Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity

Keep the team leader informed of any challenges that arise and bring potential solutions

Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings

Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond

Enter listing data, descriptions, and pictures into MLS

Assemble listing appointment folders

Coordinate photography, staging, sign installation, and other listing launch functions

Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers

Own the collection and input of showing feedback for all listings

Be an expert user and coach of in-house technology and tools, troubleshooting issues and communicating with the support team as needed

Create all marketing materials, including social media assets and managing social media campaigns

Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing

Generate reviews and referrals from clients during and after the transaction

Update and track all referrals as well as reviews from past clients

Maintain office supplies and provide general administrative support as needed, keeping the office clean and tidy

Qualification

Real estate knowledgeMarketing experienceCanva proficiencyOrganizational skillsDatabase managementCommunication skillsProblem-solvingTime managementTeam playerAttention to detail

Required

Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team

1+ years experience in an operations/administrative role, preferably in the real estate industry

Marketing experience and experience using Canva to create marketing assets is a must