Planet Home Lending, LLC · 2 weeks ago
Loan Operations Team Lead
Meriden, CT, USA
Full-time
Onsite
Mid, Senior Level
3+ years expPlanet Home Lending, LLC is a recognized Top Mortgage Employer by National Mortgage Professional, seeking a Loan Operations Team Lead. The role involves guiding the team, managing loan portfolios, and ensuring compliance with laws and guidelines while supporting training and resolving errors.
BankingFinanceFinancial Services
Responsibilities
Updates and reviews the MSP system with all new data input on the portfolio. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Review upcoming changes to ensure data is accurate and consumer disclosures are sent in a timely manner. Supports other members of the team on training and awareness
Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Provides support to newer members of the team to ensure the department is following process uniformly
Completes all data requirements within MSP on any and all acquired loan population that will need specific MSP data requirements. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines and provides support to other member of the team on training and awareness of these loan requirements
Assists, trains, and guides the team in their role and responsibilities as it pertains to the directives given to them pertaining to loan assignments. Serves as the go to for others on the team
Maintains, updates and produces reports for all loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations
Performs miscellaneous duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum three years loan servicing experience required
Effective verbal and written communication skills with ability to instruct members of team
Some reporting experience and data analytics
Experience using Microsoft Office
Intermediate Microsoft Excel skills
Displays strong organizational skills and manages time effectively
Ability to multi-task and deal with competing priorities
Ability to meet deadlines
Ability to adapt to a changing environment
Ability to understand and utilize investor guidelines
Preferred
Associated Degree Preferred
Full understanding of reports, and loan documents preferred
Understanding of FHA, VA, USDA Government loan products preferred
Benefits
3 comprehensive Cigna or Kaiser medical plans
Dental
Vision insurance
Short term and long-term disability insurance
Basic life insurance
401(k)
11 employer paid holidays
Supplemental benefits to include life insurance, critical illness and accident plans
Company
Planet Home Lending, LLC
Our friendly culture supports your career success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$475M2024-12-13Debt Financing· $475M
Leadership Team
Bill Shuler
Executive Vice President and Chief Information Officer
Ben Hughes
EVP, Chief Human Resources Officer
Recent News
2025-12-24
2025-12-16
2025-11-18
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