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Dane Street · 2 weeks ago

Desktop Analyst

Palm Beach Gardens, FL

Full-time

Hybrid

New Grad, Entry Level

Dane Street is a fast-paced, Inc. 500 Company that processes over 200,000 insurance claims annually. They are seeking a Desktop Analyst I to provide system analysis, troubleshoot issues, and assist end users with hardware and software needs.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesHealth InsuranceInsurance

Responsibilities

Prioritize and resolve end user requests. Provide hands-on assistance in providing appropriate hardware, software and troubleshooting

Oversee the installation and configuration of new systems & software based upon the role of the team member

Assist with onsite inventory management at Dane Street's offices. Ensure that it is kept under secure conditions at all times, and available for reassignment and/or business continuity

Work closely with client IT contacts to help troubleshoot any issues that have arisen that impact the client base from being able to utilize Dane Street's services

Engage with the entire IT team and other departments, as necessary, to complete security questionnaires that are driven by client requests and provided by the sales team

Train the system's end users and update instruction manuals when required

Other duties & special projects, as assigned and based on business needs

Qualification

Apple computer systemsGoogle AppsComputer literacyCommunication skillsCritical thinking

Required

Prioritize and resolve end user requests. Provide hands-on assistance in providing appropriate hardware, software and troubleshooting

Oversee the installation and configuration of new systems & software based upon the role of the team member

Assist with onsite inventory management at Dane Street's offices. Ensure that it is kept under secure conditions at all times, and available for reassignment and/or business continuity

Work closely with client IT contacts to help troubleshoot any issues that have arisen that impact the client base from being able to utilize Dane Street's services

Engage with the entire IT team and other departments, as necessary, to complete security questionnaires that are driven by client requests and provided by the sales team

Train the system's end users and update instruction manuals when required

An Associate's Degree or Bachelor's Degree is preferred

Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential

Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work