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FlexCare · 1 week ago

Service Desk Technician III - Onsite No Remote or Hybrid

Roseville, California, United States

Full-time

Hybrid

Mid, Senior Level

$33.65/hr - $35.50/hr

4+ years exp

FlexCare is an award-winning, nationwide leader in travel nursing and healthcare talent management solutions. The Service Desk Technician III is responsible for providing third-tier technical support and assisting Information Systems leadership with daily functions and special projects, while serving as a resource for escalations and critical issues.

EmploymentHealth CareRecruitingStaffing Agency

Responsibilities

Point of contact for providing technical support to users of desktops and laptops, both local and remote, all while escalating issues to the admins, security personnel, or other technicians as needed

Interact with employees, contractors, and clients to help resolve IS-related issues and provide solutions in a timely manner

Create incidents from ServiceDesk calls and assign them to the correct IS team member

Provide advanced diagnostics to identify problems, investigate causes, and implement solutions to correct failures

Support infrastructure items such as computers, phones, and printers

Diagnose and resolve advanced technical hardware and software related issues

Manage and troubleshoot Microsoft products including, but not limited to, Windows 10, Office Desktop, Office 365, Atlassian and Salesforce

Participate in and execute new laptop, phone, and other related technology deployments

Work with Information Systems leadership to help implement enhancements and new technologies

Assist Information Systems leadership across multiple teams in ensuring that company assets are maintained, secured, and tracked responsibly

Document IS processes and contributes to the development of department training

Assist in the training and mentorship of new team members

User provisioning regarding the on and off-boarding of employees

Availability during after-hours for operations issues requiring urgent handling, including planned IS project implementations

The appropriate handling of sensitive and confidential communications and data

Work on special, advanced projects as assigned

Participate as a member of the Security Team. Lead with safe standards. Assist in management of the identity platform utilizing credentials attained

Qualification

Microsoft Office SuiteWindows 10Office 365Service Desk experienceAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skillsTime-management skillsCollaboration skills

Required

4+ years of IT/IS helpdesk experience required

Advanced knowledge of Microsoft Office Suite including, but not limited to, Windows 11, Office Suites, and Office 365

Excellent organizational, planning, and time-management skills

Professional verbal and written communication skills for email or system communication

Strong analytical and problem-solving skills

Ability to effectively convey issues and ideas to all levels of employees

Work collaboratively with all departments as well as function independently with minimal supervision

Maintain confidential information in compliance with company policies

Manage time well in a high-paced and at times stressful environment with the ability to meet deadlines

Adapt to new or changing processes quickly and efficiently

Advanced knowledge of commonly used concepts, practices, and procedures within a Service Desk environment

Preferred

Industry related certifications preferred but not required

Knowledge of Windows Server, Okta, Azure AD, Office 365, video and telephony platforms, Networking, SaaS, and general information security and Cisco hardware a plus

Benefits

Competitive compensation.

Progressive PTO program.

40 hours of sick time per year.

8 paid holidays including the day after Thanksgiving and Christmas Eve.

16 hours of PTO for volunteer work per year.

2 mental health days per year.

Medical, dental, and vision benefits with no waiting period and zero cost to employee option.

Flexible Spending Account and Dependent Care Account.

401k with employer match.

Gym discounts (CA office).

Local restaurant discounts (CA office).

Paid parking (NC office).

Tickets at Work discounts.

Access to continuous training through LinkedIn Learning and our Professional Development Program, FlexCare University.

Excellent opportunity for career advancement in a rapidly growing environment.

Team building and celebratory events.

Second-to-none, award-winning company culture.

Company

FlexCare

Glassdoor3.2

At FlexCare, we know that solving healthcare talent challenges isn’t just about filling roles—it’s about building sustainable solutions that drive better patient care, stronger clinician support, and operational success for healthcare facilities nationwide.

Founded in 2006

Roseville, California, USA

1001-5000 employees