Apply on Employer Site

LensCrafters · 17 hours ago

2 LDO178-Licensed Team Lead-Menlo Park, CA-LensCrafters

Menlo Park, CA

Full-time

Onsite

Mid Level

$25.02/hr - $39.02/hr

LensCrafters is a place for visionaries, committed to providing exceptional eye care. The Licensed Optician Team Lead is responsible for delivering legendary customer service, managing optical acumen, and ensuring high-quality eyewear meets customer expectations.

E-CommerceEyewearRetail

Responsibilities

Welcome all customers, set expectations with customers

Custom fit glasses & precisely place prescription in lenses

Acts as a leader in optical acumen

Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs

Assists team with complex product needs & prescriptions

Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools

Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven

Ability to multi-task, prioritize & manage time with competing priorities

Strive to achieve exceptional results on Brand KPIs & competencies

Take pride in store appearance, help to keep store clean, attractive & organized

Inform management of safety opportunities; demonstrates safe work practices

Resourceful, self-motivated with a desire for continual learning, improvement & results

Adhere to company policies & procedure, including discounts, promotions & inventory management

Qualification

State LicensureOptical dispensing experienceCustomer service skillsBasic math skillsPOSSelling skillsMerchandiseAwareness of fashion trendsEmbrace new technology