2 LDO178-Licensed Team Lead-Menlo Park, CA-LensCrafters jobs in United States
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LensCrafters · 17 hours ago

2 LDO178-Licensed Team Lead-Menlo Park, CA-LensCrafters

LensCrafters is a place for visionaries, committed to providing exceptional eye care. The Licensed Optician Team Lead is responsible for delivering legendary customer service, managing optical acumen, and ensuring high-quality eyewear meets customer expectations.

E-CommerceEyewearRetail

Responsibilities

Welcome all customers, set expectations with customers
Custom fit glasses & precisely place prescription in lenses
Acts as a leader in optical acumen
Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
Assists team with complex product needs & prescriptions
Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
Ability to multi-task, prioritize & manage time with competing priorities
Strive to achieve exceptional results on Brand KPIs & competencies
Take pride in store appearance, help to keep store clean, attractive & organized
Inform management of safety opportunities; demonstrates safe work practices
Resourceful, self-motivated with a desire for continual learning, improvement & results
Adhere to company policies & procedure, including discounts, promotions & inventory management

Qualification

State LicensureOptical dispensing experienceCustomer service skillsBasic math skillsPOSSelling skillsMerchandiseAwareness of fashion trendsEmbrace new technology

Required

High School graduate or equivalent
State Licensure
Optical dispensing experience
Strong customer service skills: communicator, listener & team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Selling skills – ability to use & carry an iPAD/tablet
Familiarity with POS, computers & calculators
Embrace new technology & change

Preferred

Previous customer service & retail experience

Benefits

Health care
Retirement savings
Paid time off/vacation
Various employee discounts

Company

LensCrafters

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LensCrafters is a producer and an optical retailing of lenses.

Funding

Current Stage
Late Stage

Leadership Team

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E Dean Butler
Founder/CEO
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Company data provided by crunchbase