Bein "Ohana" Agency · 3 weeks ago
Receptionist / Switchboard Operator
Hershey, PA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $16.50/hrBein 'Ohana' Agency is seeking a Receptionist / Switchboard Operator to serve as the first point of contact for their large corporate office. The role involves answering, transferring, and directing incoming calls efficiently while providing excellent customer service to both internal and external clients.
Insurance
Responsibilities
Answer all telephone calls from 8:00am-4:30pm, Monday through Friday, for six incoming phone lines using the Akkadian Switchboard Operator console in conjunction with the Cisco telephone
Answer, transfer, and direct incoming calls in a prompt, courteous, and professional manner
Operators will use SAP-HR module, iOffice/MyWorkSpace, Company Websites, and internal Outlook Address Book to gather necessary information
Provide a high level of customer service to our internal and external customers, swiftly and successfully providing solutions to meet customer needs
Provide phone and email support for the Senior Global Leadership Team and their support staff
Connect conference calls
Provide driving directions for callers
Assist the Lead Switchboard Operator in maintaining the accuracy of the confidential Corporate Phone Directory, Department Directory, and other Switchboard reference guides
Maintain an Excel file of unwanted magazines and contact the senders to ask to have the employee’s name removed from their mailing list
Qualification
Required
Prior experience as a receptionist and/or switchboard operator handling multiple lines and a high level of incoming calls
Experience with business software such as SAP, Microsoft Office, especially Outlook and Excel
High school diploma or equivalent
Strong communication skills with a clear and pleasant phone voice
Ability to handle multiple lines and manage high call volumes
Proficient in using phone systems and basic computer software, including Microsoft Office Suite
Excellent customer service skills and ability to remain professional and calm under pressure
Strong organizational skills and attention to detail
Ability to work both independently and as part of a team
Preferred
Previous experience as a switchboard operator or receptionist
Benefits
Medical, Dental, Vision & Pet Insurance
Participation in a company 401k program
Paid Time off and 10 paid holidays
Company
Bein "Ohana" Agency
At Bein “Ohana'' Agency we are family and are committed to your success.
Founded in 2021Alpharetta, GA, US
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase