Pegasystems · 2 days ago
Client Success Manager (COMMS, East Cost - ipreferred locations ATL, PHI, NY/NJ)
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
$146K/yr - $222K/yr
10+ years expPegasystems is an industry leader in strategic business applications, dedicated to helping organizations become more efficient and customer-centric. The Senior Customer Success Manager will maintain and expand relationships with critical accounts, providing technical expertise and driving program adoption and leadership.
Artificial Intelligence (AI)CRMRobotic Process Automation (RPA)Software
Responsibilities
Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance
Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits
Qualification
Required
BA/BS Degree or equivalent business experience
10+ years relevant work experience, 5+ years in a Client Success management or consulting role
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
Ability to prioritize, multi-task, and perform effectively under pressure
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
Benefits
Continuous learning and development opportunities
Competitive global benefits program inclusive of pay + bonus incentive
Employee equity in the company
Company
Pegasystems
PegaSystems provides business process and customer relationship management solutions for organizations.
5001-10000 employees
H1B Sponsorship
Pegasystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (32)
2023 (24)
2022 (59)
2021 (46)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$525M2020-02-19Post Ipo Debt· $525M
2009-01-01Post Ipo Equity
1996-07-26IPO
Leadership Team
Alan Trefler
Founder and CEO
Ken Stillwell
Chief Operating Officer and Chief Financial Officer
Recent News
2025-12-18
2025-12-11
Company data provided by crunchbase