Restaurant365 · 2 weeks ago
Ai Business Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expRestaurant365 is seeking an AI Analyst to help design, build, and scale AI-powered agents and automations that improve business processes across the organization. The AI Analyst will partner with stakeholders to identify use cases, translate needs into requirements, and deliver solutions while ensuring governance and continuous improvement.
AccountingProductivity ToolsRestaurantsSaaSSoftware
Responsibilities
Partner with Business Unit leaders and end users to understand workflows, pain points, and opportunities for AI agents and automation
Facilitate discovery sessions to define success criteria, value hypotheses, functional requirements, and adoption plans
Translate business needs into clear user stories, process maps, and solution designs
Configure and implement AI agents in Glean, including intents, knowledge sources, guardrails, escalation paths, and user experiences
Build, test, and maintain Workato recipes to automate business processes and orchestrate integrations across systems
Develop reusable components (templates, standards, connectors, patterns) to accelerate delivery and ensure consistency
Implement error handling, monitoring, logging, and alerting for reliability and operational support
Partner with system owners and content stewards to improve knowledge quality, data accessibility, and source-of-truth alignment for agent performance
Support content curation and indexing strategies to improve retrieval quality and reduce hallucinations or incorrect actions
Create user documentation, runbooks, and enablement materials to drive adoption and self-service where appropriate
Collaborate with IT & Infosec to implement role-based access, data handling standards, and secure-by-design practices for agents and automations
Ensure solutions adhere to company policies for privacy, security, auditability, and change management
Assist with risk reviews and participate in testing/validation of agent behaviors, including safe actions and escalation for sensitive tasks
Define and track KPIs such as time saved, cycle-time reduction, error-rate reduction, agent containment, and user satisfaction
Analyze performance and usage data to recommend improvements and prioritize enhancements
Maintain a backlog of opportunities and continuously identify additional high-impact use cases
Qualification
Required
2+ years of experience in business process analysis, operations analysis, IT systems analysis, or automation delivery
Demonstrated experience delivering workflow automations and/or integrations (iPaaS experience strongly preferred)
Strong requirements gathering, documentation, and stakeholder management skills, with the ability to communicate across technical and non-technical audiences
Working knowledge of APIs, SaaS systems, data flows, and integration concepts (auth, webhooks, JSON, error handling)
Practical understanding of LLM/AI concepts (prompting, retrieval, grounding, guardrails, evaluation) and how they apply to business workflows
High attention to detail, strong judgment, and an ownership mindset
Preferred
Experience with Workato (recipes, connectors, triggers/actions, environments, deployment practices)
Experience with Glean (knowledge sources, search/assistant experiences, agents, governance)
Familiarity with enterprise SaaS commonly used in business operations (ERP, HRIS, ITSM, CRM, Finance systems)
Experience with change management, training, and adoption strategies for new tools/processes
Exposure to security and compliance practices for automation (least privilege, audit logging, data classification)
Company
Restaurant365
Restaurant365 is an enterprise management software for restaurants that provides accounting, inventory, scheduling, and payroll solutions.
501-1000 employees
H1B Sponsorship
Restaurant365 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$437.5MKey Investors
ICONIQ GrowthBessemer Venture Partners
2024-05-15Private Equity· $175M
2023-05-19Private Equity· $135M
2019-06-27Series C· $88M
Leadership Team
Morgan Harris
Co-Founder
Kate Kemp
Chief People Officer
Recent News
2025-09-17
Company data provided by crunchbase