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Cal Coast Credit Union · 1 day ago

Funding Services Specialist I/II/III/Sr.

San Diego, CA

Full-time

Onsite

Entry, Mid, Senior Level

$22.68/hr - $40.48/hr

2+ years exp

Cal Coast Credit Union is a financial institution seeking a Senior Funding Services Specialist to oversee the processing and funding of loan packages. The role involves ensuring compliance with policies and procedures while providing excellent service to borrowers and internal staff.

BankingFinancial ServicesLending

Responsibilities

Handles incoming and outgoing phone calls or emails to assist Borrowers, internal credit union staff, Dealers, and Lien Holders

Gathers and reviews documents to ensure completion and accuracy. Satisfies Loan Officer stipulations

Performs verification of income and employment, when necessary

Per credit union policies and procedures, opens new accounts and funds loans

Maintains a thorough knowledge of credit union loan types, products, documents, services, policies, and procedures

Qualification

Consumer lending experienceDocuSignMeridianLinkLending terminologyOrganizedDetail-orientedEffective communicationActive listeningCreative problem-solvingEmotional intelligenceTeam collaboration

Required

Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things

Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence

Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond

Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles

Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships

Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers

Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and values the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success

Values and shows appreciation for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility, and fairness. Makes each employee feel valued and supported for their unique qualities

Must be organized and detail oriented with the ability to multi-task and work in a high-paced environment

Ability to use a personal computer with experience in word processing and data entry software. Also must be able to effectively operate a printer, fax, copier, scanner, and phone

Ability to communicate effectively to include strong verbal, listening, and writing skills

Must arrive to work on time, follow directions from a Manager or Supervisor, follow policies and procedures while working independently, and embrace coaching from management when necessary

Ability to demonstrate sound reasoning and judgment while performing all aspects of job duties

Ability to interact effectively with co-workers and resolve conflicts in a tactful manner

Display a positive attitude and professional appearance at all times

The experience as acquired from a high school diploma or equivalent plus two (2) or more years of operational or lending experience in a financial institution OR demonstrated superior performance

The experience as acquired from a high school diploma or equivalent plus four (4) or more years of consumer lending experience in a financial institution OR demonstrated superior performance

The experience as acquired from a high school diploma or equivalent plus eight (8) or more years of consumer lending experience in a financial institution OR demonstrated superior performance

Previous experience in performing process oversight to determine best practices and/or efficiencies; must be able to make recommendations to management

Ability to clearly and effectively train branch and department staff

The experience as acquired from a high school diploma or equivalent plus twelve (12) or more years of consumer lending experience in a financial institution OR demonstrated superior performance

Experience with DocuSign and MeridianLink (Loans PQ) required