PAR Technology · 1 week ago
Technical Support Agent
United States
Full-time
Remote
Entry Level
1+ years expPAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide. They are seeking a career-driven, customer-focused Technical Support Agent to provide first-level support for POS hardware/software and resolve operational and technical issues efficiently.
ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware
Responsibilities
Provide first-level support for POS hardware/software and PAR products
Resolve operational and technical issues quickly and efficiently
Log and manage incidents using our service management tools
Follow escalation workflows and contribute to our knowledge base
Deliver exceptional service that fosters total customer satisfaction
Complete administrative support tasks related to customer service
Analyze issues and apply sound judgment to determine resolutions
Collaborate with internal teams and third-party engineers as needed
Qualification
Required
1+ year of Customer Service experience (Helpdesk experience preferred)
Background in restaurant or call center environments
Strong problem-solving and communication skills
Solid typing skills and working knowledge of Windows OS
Reliable broadband/fiber internet and access to a backup work location
Preferred
Networking experience a plus
AAS in electronics tech or computer science a plus
A+ or Microsoft certifications a plus
Passion for helping others and resolving technical issues
Ability to multitask and prioritize in a fast-paced environment
Strong team collaboration and customer relationship building skills
Ability to work weekends, holidays, and overtime as needed
Company
PAR Technology
PAR Technology creates and markets products that help restaurant and retail operators.
1001-5000 employees
H1B Sponsorship
PAR Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$205M2025-01-21Post Ipo Debt· $100M
2020-02-06Post Ipo Debt· $105M
2011-01-03IPO
Leadership Team
Savneet Singh
Chief Executive Officer
Bryan Menar
Chief Financial Officer
Recent News
2026-01-08
2025-12-11
Company data provided by crunchbase