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CACI International Inc · 1 day ago

Tier 3 Unified Communications Administrator

Washington, DC

Full-time

Onsite

Mid, Senior Level

$87K/yr - $182K/yr

7+ years exp

CACI International Inc is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance. The role involves providing maintenance and advanced support for Unified Communication services including Video Teleconferencing, Voice over IP, and Instant Messaging, while ensuring compliance with network security policies and procedures.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager

Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services

Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC)

Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS

Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects

Comprehensive knowledge of network topology; along with networked hardware and software tools listed above

Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers

Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests

Ability to perform IOS and Software upgrades

Possess understanding of dialing protocols to include H.323, E.164 and SIP

Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses

Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment

Ability to perform patching and ensure compliance with network security policies/procedures

Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures

Assist in responsibilities and participate in special projects as tasked by Management

Qualification

Cisco Unified Communications ManagerVoIP / PBX systemsVideo Teleconferencing (VTC)Cisco JabberWebexMicrosoft TeamsAudio/Video StreamingNetwork topologyIAT level II certificationCisco Meeting ServerTelepresence Management SuiteIntegrated Management ControllerH.323E.164SIPProactive monitoring toolsPatch managementTicketing softwareListening skillsProblem analysisCustomer ServiceMultitaskingInterpersonal SkillsEffective CommunicationAttention to detailAdaptabilityTeamwork

Required

Must have a TS/SCI Clearance and the ability to obtain a Polygraph

Current IAT level II certification (ex: Security+)

7+ Years of relevant experience