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Bastian Solutions · 1 day ago

Advanced Technology Support Engineer

Noblesville, IN

Full-time

Hybrid

Senior Level

5+ years exp

Bastian Solutions is an independent material handling and robotics system integrator providing automated solutions. The Advance Technology Support Engineer is responsible for providing customer support, troubleshooting, and ensuring customer satisfaction while developing support programs and collaborating with various teams.

Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation

H1B Sponsor Likely

Responsibilities

Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc

Maintains satisfied customers by resolving issues quickly

Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation)

Communicate with other Bastian team members effectively. Keep your manager advised of schedule

Be part of the rotating 24/7 on-call Support Program (approx. 6-8 times a year)

5-15% travel requirements

Qualification

Controls engineeringPLC programmingHMI programmingAutoCAD ElectricalMaterial Handling experienceCustomer serviceHands-on mechanical capabilitiesMS Office proficiencyCommunicationDocumentation skills

Required

Provide customer support to all existing Bastian Solutions customers

Conduct phone troubleshooting

Provide remote dial in support/troubleshooting

Support escalation process

Provide on-site support as necessary

Utilize AutoCAD Electrical for controls systems electrical design

Perform PLC/PC programming

Perform Human-Machine Interface (HMI) programming

Provide customer training

Provide debug support on site

Support Advance Technologies used within the Material Handling Industry

Work directly with the Controls Support Manager and management team

Ensure all customer needs are met in a timely manner

Develop the customer support program

Communicate effectively with other Bastian team members

Be part of the rotating 24/7 on-call Support Program (approx. 6-8 times a year)

Maintain satisfied customers by resolving issues quickly

Measure customer service, satisfaction, and goodwill during implementation and support

Preferred

BS in Engineering (Electrical or Mechanical) or technical discipline

Have five plus years of experience in Controls engineering

Previous experience with AutoStores, Mobile Robotics solutions etc

PLC/VLC programming experience

HMI programming experience

Panel design preferred

Hands-on mechanical capabilities

Extremely computer literate with MS Office products

AutoCAD Electrical experience preferred

Material Handling or Automation experience preferred

Excellent communication and documentation skills

Benefits

Health, Dental, and Vision Insurance

401(k) Retirement Plan with a company match

Vacation/Holiday Pay

Tuition Reimbursement

Flexible Work Schedules

Volunteer Work

Professional Associations, Conferences and Subscriptions

Company Meetings & Events

Company

Bastian Solutions

Glassdoor4.0

Improve your warehouse design and operations with our innovative material handling solutions.

Founded in 1952

Indianapolis, Indiana, USA

1001-5000 employees

https://www.bastiansolutions.com/

H1B Sponsorship

Bastian Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (7)

2023 (16)

2022 (9)

2021 (5)

2020 (8)