Capstone Logistics, LLC · 2 days ago
Service Desk Technician
Peachtree Corners, GA
Full-time
Onsite
Entry, Mid Level
2+ years expCapstone Logistics, LLC is part of the Transportation and Logistics industry, and they are seeking a Service Desk Technician to provide first and second-level support for technology issues. The role involves troubleshooting enterprise end user systems, provisioning user accounts, and deploying new computer systems, while ensuring superior customer service and timely incident resolution.
Logistics
Responsibilities
Provide first and second level support and resolution of incidents received via the IT Help Desk
Notify Help Desk Manager when customer impacting problems are encountered
Assignment of tickets to responsible group/team when outside resolvable scope
Provide a degree of proactive support, leveraging monitoring alerts and other tools, in effort to resolve potential system issues before impact is realized to the service level
Customize and deploy new/upgraded hardware and software internally and to off-site locations
Write technical documentation and publish to the help desk (Knowledge Management System) regarding installation procedures and troubleshooting steps for software and hardware
Provisioning of end-user access to systems and file shares
Qualification
Required
Vocational, technical or other IT-related certification and/or degree
Minimum of 2 to 4 years of related IT experience
Extensive knowledge of Windows Operating Systems and Microsoft Office Products
Knowledge of Active Directory
Excellent organizational, communication and critical analysis skills
Ability to work independently and exercise sound judgment to resolve issues
Preferred
Dell DOSD certification-Desktop/Laptop
Comp-TIA A+ certification
Knowledge of LogMeIn and ServiceNow
Company
Capstone Logistics, LLC
Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains.
10001+ employees
H1B Sponsorship
Capstone Logistics, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (5)
2021 (8)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$37.5MKey Investors
Prospect Capital Corporation
2020-10-22Acquired
2015-06-16Debt Financing· $37.5M
2011-11-29Debt Financing
Leadership Team
Ahmed Abdalla
Chief Technology Officer
G
Gene Weiland
Chief Information Officer
Recent News
2024-05-20
Atlanta Business Chronicle
2023-10-21
Saratoga Partners
2023-09-07
Company data provided by crunchbase