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Chumash Enterprises · 2 weeks ago

Willows Host

Santa Ynez, CA

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $20.86/hr

Chumash Enterprises is seeking a Willows Host responsible for greeting and escorting guests to tables while coordinating seating assignments. The role involves delivering exceptional guest service, managing reservations, and ensuring a clean and organized dining environment.

Gambling & Casinos

Responsibilities

Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management

Communicates with servers and restaurant management to provide appropriate levels of service to top-tiered Club Chumash players (e.g., Black and Platinum)

Monitors restaurant for table availability and coordinates seating assignments in accordance with established procedures

Escorts guests to tables or the lounge Manages dining reservations and wait lists; utilizes Open Table, if applicable

Provides server’s name to guests at applicable outlets

Collects guest information form guests and other team members and uses them to update the guest’s Open Table profile

Keeps the hosting and cashiering areas of the restaurant clean and organized; cleans promotional displays, menus, counters, etc

Operates point-of-sale system as needed and applicable

Assists servers and bussers with refilling water/coffee for guests, setting and bussing tables, and attending to guests’ needs, as necessary or directed

May be required to wipe tables, change ashtrays, wash glassware, and clean equipment

Stays up to date with the food selections and promotions offered in the dining facility

Takes to-go orders, enters them into the POS, packages orders, and confirms order accuracy with guests. Tenders to-go checks

Partners with the Executive Hosts team and Player development to communicate guest needs, comps and ensure enhanced guest satisfaction

Maintains menus and wine lists. Prints and re-stocks menus as needed

Completes all assigned closing duties at the end of shift

Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service

Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash

Performs other duties as assigned

Qualification

ABC Alcohol Server CertificationServ Safe CertificationGuest services experienceBasic computer proficiencyStress ToleranceDecision MakingInterpersonal UnderstandingOral CommunicationWritten Communication

Required

High School Diploma or GED Certificate

Must be 21 years of age or older to sell or serve distilled spirits. Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas

Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of their confirmed training

Must successfully complete Serv Safe within 30 days of employment

Previous experience in guest services

Basic computer proficiency utilizing Microsoft applications, email, and internet

Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends

Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency

Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information

Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning

Oral Communication: Shaping and expressing ideas and information in an effective manner

Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader

Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition