Apply on Employer Site

United Digestive · 1 week ago

Clinical Support Representative (63488)

Atlanta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

United Digestive is a healthcare provider focused on gastroenterology, seeking a Clinical Support Representative to assist with clinical and clerical tasks related to patient care. The role involves scheduling appointments, managing patient inquiries, and ensuring accurate documentation while maintaining HIPAA compliance.

FinanceHealth CareHuman ResourcesInformation TechnologyManagement Consulting

H1B Sponsor Likely

Responsibilities

Schedule patient appointments to include endo procedures

Schedule and obtain results for lab or radiology procedures; accurately communicates results to physicians and patients as necessary (with provider approval)

Has knowledge of drug uses and dosage requirements

Prepares requests for prescription refills for physician approval (i.e. enter pharmacy info, send details to MD via telephone encounter)

Accurately provide or counsel patients and/ or relatives with pertinent information regarding medical treatment or procedures as necessary

Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Participates in staff meetings as directed by the Office Manager

Participates in marketing activities as directed by the Office Manager

Cross trains and performs other PSC functions including phone triage, scheduling, pre-certification, document filing, referral, or medical records management as directed by the management

Meeting department performance standards some of which are: + Address encounters or tasks within 24-48 hours as assigned + Remain available in call queue + Maintain minimum monitoring score of 90%

Any other duties and/or special projects as assigned

Qualification

Gastroenterology experienceCertified Medical AssistantHealthcare system operationMicrosoft Office applicationsPatient communicationCompassionTask prioritization

Required

High School Diploma or GED required

Must have 2-3 years of specialty clinical experience

Must be computer literate and able to operate healthcare system and multiple Microsoft Office applications

Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect

Displays a professional outgoing warm and helpful attitude

Possesses compassion for dealing with people who are ill and need help

Plan, prioritize, and complete multiple tasks as delegated by the Office Manager

Work under pressure; assess, respond, and communicate issues in a timely manner

Communicate clearly with patients and coworkers through the telephone, email, and in-person

Interpret and apply clinical and non-clinical policies and procedures

Preferred

Gastroenterology experience preferred

Certified or Registered Medical Assistant preferred

Company

United Digestive

United Digestive is a practice management company with a focus on compliance, finance, HR, and IT for gastroenterology practices nationwide.

Founded in 2018

Atlanta, Georgia, USA

1001-5000 employees

https://www.uniteddigestive.com

H1B Sponsorship

United Digestive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)