GenScript · 1 day ago
Technical Account Manager (TAM), Reagent Services
United States
Full-time
Remote
Mid Level
$80K/yr - $88K/yrGenScript Biotech Corporation is a global biotechnology group focused on improving health through biotechnology. The Technical Account Manager will provide account management and high-level technical support to customers, ensuring customer satisfaction and managing project design and execution.
BiotechnologyGeneticsManufacturing
Responsibilities
Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
Maintain close communication with customers as well as facilitate communication with technical support when necessary
Collaborate with internal teams/departments to achieve sustainable growth
Organize and provide training for internal sales and external distributors by delivering presentations or/and demos
Qualification
Required
The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
Exceptional verbal and written communication and presentation skills
Must be customer-centered and proactive/action-oriented
Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
Strong organization skills with great attention to detail
Enjoy working in a fast-paced and team-oriented environment
Company
GenScript
GenScript USA, Inc. is a leading contract research organization (CRO) specialized in biological research and drug discovery/development
Founded in 2002
5001-10000 employees
H1B Sponsorship
GenScript has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (28)
2023 (19)
2022 (11)
2021 (11)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-12-31IPO
Leadership Team
Larry Wang
Co-Founder & Board Director
Shiniu Wei
Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
Company data provided by crunchbase