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GoldOller Real Estate Investments · 1 week ago

Resident Relations Specialist

GO Canterbury Green Apts, Fort Wayne, IN, US

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The Resident Relations Specialist is responsible for building positive relationships with residents, ensuring their concerns are addressed, and enhancing their overall experience within the community.

Asset ManagementReal EstateReal Estate Investment

Responsibilities

Support the Community Manager to meet occupancy, rent, and revenue goals

Maintain positive resident relations, assist with concerns, and support rent collection

Prepare accurate reports and keep all software entries up to date

Collect, post, and track all payments; follow up on delinquencies and issue notices

Participate in court hearings when needed

Communicate regularly with the Community Manager on community needs

Enforce leases, Fair Housing laws, safety codes, and community policies

Maintain a professional office environment, appearance, and attitude

Ensure all signage is current and compliant

Attend scheduled meetings and required training

Lease and renew apartments using approved pricing and professional leasing practices

Maintain an 80%+ average on employee shopping reports

Complete lease/renewal paperwork accurately

Help monitor social media and respond to reviews per company policy

Address resident questions and concerns promptly with clear documentation

Proactively manage renewals and maintain a 40%+ resident retention rate

Communicate community information clearly through written and verbal notices

Develop and promote monthly resident events within budget

Respond to resident issues (service requests, noise complaints, etc.) quickly and independently

Recommend eviction when necessary and prepare supporting documentation

Refer residents to community resources for financial, legal, or personal assistance

Ensure all community postings are professionally displayed—no taped signs

Ensure service requests are logged, dispatched, and resolved promptly; communicate delays to residents

Help maintain clean grounds, trash areas, and common spaces—no debris allowed

Support daily community operations and help foster strong resident relations

Train and motivate team members and reinforce company values

Use all company equipment responsibly

Complete required safety checklists and inspections

Qualification

Customer service skillsProperty management knowledgeConflict resolution skillsMicrosoft Office proficiencyFair Housing understandingOutgoing personalityMultitasking abilitiesRelationship-building skillsOrganization skillsAdapt quickly