BradyPLUS ยท 1 day ago
NightOps IT Support Specialist
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expBradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. They are seeking a NightOps IT Support Specialist to serve as the primary after-hours point for ERP incidents, respond to connectivity issues, and monitor infrastructure health to ensure seamless service during off-hours.
Packaging ServicesProfessional ServicesService Industry
Responsibilities
Serve as the primary after-hours point for ERP incidents and escalations, triaging alerts, restoring service, and engaging on-call SMEs or vendors when needed
Respond to site/network connectivity degradations and outages; execute standard operating procedures (SOPs) for WAN/LAN/Wi-Fi troubleshooting and failover
Answer warehouse operations calls (e.g., scanners, labelers, WMS access, shipping stations) and resolve issues that block fulfillment and logistics
Coordinate with other IT teams and external partners to drive timely resolution of critical events
Proactively monitor infrastructure (servers, networks, cloud services, security alerts) and investigate anomalies before they escalate
Perform routine off-peak maintenance (patches, reboots, health checks) to minimize business disruption
Own the after-hours ticket queues: review, prioritize, resolve, and document; drive backlog clean-up so queues are 'day-ready.'
Meet or exceed published SLAs and contribute concise shift notes for the day team handoff
Provide remote support for Windows/macOS endpoints and mobile (iOS/Android) used in operations and leadership
Assist with Intune-based deployments, updates, and secure re-imaging; manage equipment shipping/returns for remote users
Keep crisp shift reports and incident records; communicate open issues and risk items to daytime IT
Partner with corporate/regional IT to align after-hours practices to enterprise standards and contribute to playbook improvements
Qualification
Required
2+ years in an IT support / service desk / NOC role with hands-on troubleshooting across hardware, software, and networking
Strong fundamentals in Windows, macOS, and mobile OS support (iOS/Android)
Working knowledge of ITSM platforms (e.g., ServiceNow, Freshservice) and remote support tools; disciplined ticket hygiene and documentation
Network troubleshooting (DNS, DHCP, VPN/WAN/LAN, Wi-Fi) and familiarity with security alerting/response concepts
Clear, calm communication under pressure; ability to work independently on overnight shifts, with occasional weekend coverage
Preferred
Microsoft 365 / O365 administration exposure (Entra ID/Azure AD, Intune, Teams)
Certifications such as CompTIA A+, Network+, or ITIL Foundation
Experience with enterprise/ERP environments and warehouse technologies (WMS, RF scanners, label printers)
Benefits
Medical
Dental
Vision
Life and disability insurance
Flexible spending accounts
Employee Assistance Programs (EAP)
401(k) Retirement
Company
BradyPLUS
BradyPLUS is a prominent national distributor and solution provider specializing in JanSan, foodservice, and industrial packaging.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Roberts
Chief Revenue Officer
Recent News
2025-11-01
PR Newswire
2025-09-12
Business Wire
2025-08-13
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