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Capital One · 1 month ago

Manager, Product Manager - Customer Services & Strategy (US Card)

Chicago, IL

Full-time

Onsite

Mid Level

$158K/yr - $181K/yr

3+ years exp

Capital One is a leading financial services company that is seeking a Manager, Product Manager for their Customer Services & Strategy team in the US Card division. The role focuses on driving innovative customer experiences through technology and involves collaboration with various teams to develop and manage product features that meet business needs.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Qualification

Product ManagementQuantitative AnalysisAgile MethodologyData-Driven Decision MakingCommunication SkillsTeam CollaborationCustomer FocusProblem Solving

Required

At least 3 years of experience working in Product Management

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration