Frontier Airlines · 3 weeks ago
Airport Customer Service Manager - MCO
Orlando, FL
Full-time
Onsite
Mid, Senior Level
$62K/yr - $86K/yr
2+ years expFrontier Airlines is committed to offering ‘Low Fares Done Right’ to travelers across various destinations. The Airport Customer Service Manager will oversee operational performance, customer service, and financial performance at one or more airport locations, ensuring compliance with regulations and leading a team to deliver exceptional service.
Service IndustryTourismTransportationTravel
Responsibilities
Be a champion for safety through accountability, awareness and communication
Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations
Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership
Continuously strive to lower costs to improve the company’s position as an Ultra-Low-Cost Carrier
Ensure compliance with all airline and government agency regulations and protocols
Keep an open mind to new ideas and ways of conducting business, while focusing on the company’s goals and business plan
Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees to establish excellent two-way communication
Be available 24/7. This includes phone calls, texts, and email responses in real time
Have the ability to interpret and pull reports from multiple company reporting platforms
Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained
Ensure that a high standard is set for the appearance of our business partners, facilities and equipment
Manage the contractual requirements of the station, ensuring that local management is adhering to set standards
Assist in the performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT)
Qualification
Required
Bachelor's degree preferred or equivalent work experience
2+ years prior passenger airline experience in a leadership role
Fluency in Spanish required for predominantly Spanish speaking or Latin American locations
Preferred
Previous Station Supervisor experience preferred
Benefits
Flight benefits for you and your family to fly on Frontier Airlines
Buddy passes for your friends so they can experience what makes us so great
Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
Enjoy a ‘Dress for your Day’ business casual environment
Flexible work schedules that support work/life balance
Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship
Company
Frontier Airlines
Frontier Airlines offers group and charter, and cargo transportation services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-01IPO
2013-12-03Acquired
Leadership Team
Howard Diamond
Executive Vice President, Legal and Corporate Affairs
James Dempsey
President
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
Company data provided by crunchbase