Education and Training Specialist jobs in United States
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AIA Contract Documents ยท 2 weeks ago

Education and Training Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$50K/yr - $60K/yr
date3+ years exp

AIA Contract Documents is seeking an Education and Training Specialist to provide customer education and training for their proprietary technology platform. The role involves onboarding new customers, creating training materials, and enhancing customer satisfaction through effective training and support.

ArchitectureConstructionDocument PreparationLegalSoftware

Responsibilities

Assess customer needs and recommend new educational products and services
Create engaging customer-facing, instructor-led software training courses via webinar or in person
Facilitate hands-on software training by demonstrating the software, explaining concepts, consulting on best practices, guiding attendees through technical processes as a group, identifying and addressing attendee questions and concerns, and selling the business value of the platform
Collaborate on team & cross-functional projects, including designing and producing training approaches and supporting materials
Collaborate with Customer Support and Customer Success Teams to ensure successful software deployment and adoption
Develop and maintain training documentation and videos to ensure materials outline the most relevant software updates and best practices
Create effective PPT presentations, video tutorials, training packages, and follow-up materials as needed
Draft relevant training documents, such as scripts, manuals, articles, and collateral as needed
Collect and analyze program evaluations, customer feedback, and surveys to identify new educational content, make necessary revisions, and continuously improve training materials and presentation methods
Strengthen client relations and retention by providing ongoing customer support and high-quality service
Assisting in creating and implementing relevant content for prospective customers to drive brand awareness, engagement, and platform adoption
Other duties as assigned

Qualification

Customer-focused trainingPresentation skillsWritten communicationVideo editing softwareAnalytical skillsCollaborationOrganizational skills

Required

Bachelor's degree required
Excellent presentation skills, both in-person and online
Strong communicator with exceptional written and verbal communication skills
Ability to collaborate with cross-functional stakeholders and individuals at all levels of an organization
Proven experience with gathering broad and complex information and converting it into clear, concise concepts in a range of materials
Experience in writing training documents, scripts, product training manuals, and articles
Results-driven with strong analytical and organizational skills and attention to detail

Preferred

3+ years of experience in developing and implementing customer-focused training, content and tools preferred
Experience with video editing software is a plus

Company

AIA Contract Documents

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AIA Contract Documents is a legal contract platform for the architecture, engineering, and construction sector.
dateFounded in 1887
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://aiacontracts.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
True Wind Capital Management
2025-07-08Acquired
2020-10-30Private Equity

Leadership Team

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Chris Anderson
Chief Executive Officer
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Chad Polich
Chief Financial Officer
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Recent News

Mergers & Acquisitions
PE-Backed Wall Works Appoints Shannon McElveen as CFO
2025-10-19
AltAssets Private Equity News
Deal Roundup: WCAS buys into AIA Contract Documents, Hg picks up A-LIGN stake from Warburg Pincus
2025-07-09
Pulse 2.0
AIA Contract Documents: Strategic Growth Investment Raised From WCAS
2025-07-09
Company data provided by crunchbase