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WTW · 1 week ago

Senior Client Advocate

1900 Market Street, Philadelphia, PA, 19103, US

Full-time

Onsite

Senior Level

WTW is a leading global advisory, broking, and solutions company. The Senior Client Advocate is responsible for providing strategic relationship management and consultative services to clients, ensuring their insurance and risk management needs are met through coordinated service and placement activities.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Responsibilities

Retain existing book of business; develop, and strengthen client relationships

Identify, engage, and integrate delivery of all WTW internal resources to deliver on the client experience

Provide strategic planning and consulting advice to clients; monitor insurance and risk management needs in collaboration with WTW resource, practice, and industry groups

Recommend appropriate solutions throughout the policy life cycle (including acquisition due diligence)

Design, prepare, negotiate, and deliver fee/compensation agreements to clients

Design and deliver full client presentations/proposals, client advocacy reports, client service plans, and schedules

Increase (maximize) the profitability of the client account and ensure retention of that business over time

Engage with Sales and Broking to understand marketplace changes

Create project risk profiles and prepare marketing materials for underwriting and placement of casualty coverages in the marketplace (Primary and excess for practice and projects)

Facilitate binding of broadest available coverage in alignment with the risk profile

Build and develop market relationships in collaboration with broking and sales; Design individual prospect sales strategies and develop growth pipelines

Conduct contract reviews to ensure alignment of obligations

Provide strategic design and lead resources to manage large property and Master Builders Risk programs along with large complex project coverage

Drive the Request for Proposal (RFP) response process, including review, identification, and coordination of line of business groups, and document ownership

Drive the renewal process to establish and implement the client-specific renewal strategy. Collaborate with WTW resource, practice, and industry groups to develop and deliver renewal to clients

Qualification

Strategic relationship managementInsurance coverage designRisk management consultingClient presentationsContract reviewExceptional customer serviceFast-paced environment adaptability