Alma · 2 weeks ago
Operations Manager, Process Innovation
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $157K/yr
4+ years expAlma is on a mission to simplify access to high-quality, affordable mental health care. The Operations Manager of Process Innovation will be responsible for unlocking and building key process optimizations to enable Alma’s operations teams to scale, driving strategic change through business insights and creativity.
Health CareMedicalMental HealthWellness
Responsibilities
Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
Collaborate closely with product leaders to foster strong alignment between product and operations teams
Drive organization-wide strategic initiatives and manage high-priority escalations
Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained
Qualification
Required
4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
Proven experience executing complex strategic and operational initiatives with strong business acumen
Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
Deep understanding of business and financial principles
Track record of driving results in fast-paced, dynamic environments
Team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization
Exceptional communication and interpersonal skills
Relentlessly organized with meticulous attention to detail, exceptional project management and communication skills
Benefits
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
12 paid holidays, 1 Alma Give Back Day
Flexible PTO
Company
Alma
Alma is a membership-based network for mental health care providers.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$220.5MKey Investors
Thoma BravoInsight PartnersTusk Venture Partners
2022-08-25Series D· $130M
2021-08-31Series C· $50M
2021-02-02Series B· $28M
Leadership Team
Harry Ritter
Founder and CEO
K
Kate Mellor
Chief Commercial Officer
Recent News
2025-12-04
2025-11-07
Behavioral Health Business
2025-10-01
Company data provided by crunchbase