Xenon arc · 4 weeks ago
Customer Service Representative
Rosemont, IL, US
Full-time
Hybrid
New Grad, Entry Level
$23/hr - $25/hrXenon arc is transforming how producers connect with their customers by partnering with leading companies to solve complex challenges. The Customer Service Representative will handle inbound requests, process customer orders, and ensure excellent customer service throughout the order lifecycle.
B2BInformation ServicesSoftware
Responsibilities
Handle and direct all inbound requests
Accurately input and process customer orders
Verify and validate order details, including product specifications and pricing
Monitor, track and communicate order status throughout the fulfillment process
Address and resolve customer inquiries and concerns related to order processing
Collaborate with order processing and fulfillment teams to resolve issues
Monitor, track and communicate order status throughout the fulfillment process
Investigate and resolve discrepancies in orders
Communicate with customers to provide timely updates on issue resolution
Document and report recurring issues for process improvement
Provide excellent customer service throughout order lifecycle, including issue resolution
Qualification
Required
Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role
Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!
Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams
Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives
Previous experience providing exceptional customer service, required
Strong problem-solving abilities and a desire to help customers resolve issues, required
Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company
Strong organizational skills and the ability to maintain accurate records and documentation
Ability to multitask and prioritize tasks in a fast-paced environment
Strong team player; motivated and extremely customer centric
Benefits
Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day
Company
Xenon arc
Xenon Arc focuses on building a portfolio of technology-enabled business process solutions for industrial producers.
Founded in 2010
51-200 employees
H1B Sponsorship
Xenon arc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$27.51MKey Investors
Weston Presidio Capital
2021-12-21Acquired
2012-06-07Series A· $12.51M
2010-12-20Series Unknown· $15M
Leadership Team
M
Mica Zuniga
Chief Strategy Officer (CSO)
Recent News
2024-02-12
Company data provided by crunchbase