AWSome Careers · 2 weeks ago
Program Manager, Member Success
MIAMI, Doral, FL, US
Full-time
Hybrid
Mid, Senior Level
3+ years expAmerican Welding Society is seeking a Program Manager, Member Success to enhance and expand their membership programs. This role focuses on increasing member value, engagement, and retention by analyzing member needs and collaborating with cross-functional teams to build customer-focused solutions.
Non-profit Organization Management
Responsibilities
Maintain accurate membership records by reviewing data regularly, resolving discrepancies, and ensuring updates are made quickly and correctly
Coordinate and deliver timely member communications, including program updates, renewal reminders, and value-added content that keeps members informed and engaged
Lead onboarding efforts to ensure new members experience a smooth, high-quality start that reflects AWS’s commitment to Customer Success
Develop and grow membership programs that support both corporate and individual member growth, increasing value and long-term engagement
Design and enhance membership offerings by gathering feedback, studying member needs, and identifying trends that drive program improvements
Build strong relationships with corporate members, serving as their primary point of contact and helping them maximize the benefits of AWS membership
Oversee Corporate Milestone Recognition program ensuring recognition is completed in a timely manner
Analyze membership data and insights to identify growth opportunities, track performance, and recommend new strategies for recruitment and retention
Collaborate with cross-functional teams such as Marketing, Customer Success, Certification, and Events to deliver solutions that are aligned, scalable, and customer-focused
Support continuous improvement of membership processes, working with internal teams to streamline workflows, remove barriers, and enhance the overall member experience
Monitor program performance and report results to leadership, providing recommendations grounded in Business Acumen and data-driven decision making
Qualification
Required
Strong program development skills, with the ability to design, enhance, and grow membership offerings that increase value and support long-term engagement
Knowledge of membership models, including corporate and individual membership structures, value propositions, and retention strategies
Ability to analyze data and member insights to identify trends, assess needs, and make sound recommendations that support growth and Business Acumen
Excellent relationship-building skills, especially with corporate partners, to deepen engagement and strengthen long-term membership commitments
Strong collaboration skills, with the ability to work effectively across departments such as Marketing, Customer Success, Certification, Events, and Finance to deliver unified, customer-focused solutions
Exceptional communication skills, including the ability to create clear, timely, and engaging messages for members at all stages of the membership journey
High attention to detail, especially in maintaining accurate records, ensuring data integrity, and supporting seamless operational workflows
Ability to manage multiple priorities with a Sense of Urgency, meeting deadlines while delivering a consistent, high-quality member experience
Problem-solving and process-improvement ability, with a mindset for identifying gaps, streamlining workflows, and enhancing the overall membership experience
Comfort with CRM and membership management systems, along with the ability to learn new tools quickly and use technology to improve program visibility and performance
Bachelor's degree preferred
Minimum three years' experience as manager/leader of organizational programs
Company
AWSome Careers
We serve a community made up of lifelong learners who see welding as a craft and an art as well as a source of income.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase