Apply on Employer Site

Biltmore · 1 hour ago

Inn Library Lounge Host - Reserve

Asheville, NC

Part-time

Onsite

New Grad, Entry Level

$16.32/hr - $16.32/hr

Biltmore is a renowned hospitality establishment seeking an Inn Library Lounge Host to provide exceptional guest service. The role involves greeting and seating guests, managing reservations, and ensuring a seamless dining experience in line with the Inn’s hospitality standards.

HospitalityHotel

Responsibilities

Warmly welcome guests upon arrival and escort them to their tables with professionalism and courtesy

Manage the seating chart to ensure balanced station flow and optimal guest experience throughout the dining period

Accurately take and record reservations using the designated reservation system if appropriate

Maintain the cleanliness and readiness of the host stand, entry area, and dining room at all times

Assist with preparation and setup of the restaurant prior to service, including menus and materials

Communicate guest preferences and special occasions to service team members

Monitor guest satisfaction and support service staff in delivering a seamless and gracious experience

Uphold the Inn’s service standards and represent the Biltmore Estate with professionalism and poise

Set up Host station with necessary documents, information and supplies; maintain organization at all times

Inspect condition and cleanliness of all menus and wine lists; ensure adequate amounts are available. Update menus and wine list inserts as changes occur

Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times including tables

Follow proper alcohol service standards and record any guests inebriated, informing bartenders and management of anyone perceived to be overserved

Provide general assistance and support for the leadership, department, and company as required

Qualification

Customer serviceReservations softwareFoodBeverage experienceCommunication skillsAttention to detail

Required

Applicants must be at least 18 years of age

Excellent communications skills, both verbal and written

Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team

Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations

Perform job functions with attention to detail, speed and accuracy

Basic math skills and the ability to handle cash and credit transactions as needed

Ability to be proactive and take initiative where appropriate

Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards

Preferred

Previous customer/guest service experience strongly preferred

The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting

Familiarity with and/or the ability to quickly become proficient with reservations software

Knowledge of Open Table reservations system helpful