AmeriLux Family of Companies ยท 2 weeks ago
Customer Service Representative- Retail
De Pere, WI
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $60K/yrAmeriLux International, LLC is hiring a Customer Service Representative for their Retail Division, responsible for providing high-touch customer service and managing orders for national retail partners. The role involves acting as a liaison between retail teams, distributors, and internal operations to ensure accurate order fulfillment and customer satisfaction.
Building MaterialIndustrial EngineeringManufacturing
Responsibilities
Serve as a dedicated point of contact for retail associates, ProDesk teams, and customers. Respond to inquiries and provide support through inbound phone calls and email communication
Serve as the Product Knowledge Subject Matter Expert (SME) providing accurate and confident guidance on product features, applications, specifications, and ordering
Proactively communicate order status, shipment timing, exceptions, and resolutions to ensure a positive customer experience
Partner with retail contacts to ensure customer needs are met accurately, efficiently, and to satisfaction
Manage incoming retail orders from receipt through shipment and invoicing
Coordinate with distributor partners to confirm inventory availability by geographic region and assign the appropriate fulfillment location
Accept and process Advanced Shipment Notices (ASNs) from retailers and work with distributors to allocate products for shipment
When required, route orders to AmeriLux facilities (Tampa, FL and De Pere, WI) and coordinate internal fulfillment accordingly
Ensure all orders are shipped on time, accurately, and in compliance with retailer requirements to avoid chargebacks or fines
Collect and validate all required shipping documentation, including Bills of Lading (BOLs), proof of delivery, and shipment photos from distributors
Manage damages, shortages, and replacement shipments, coordinating corrective action with distributors and internal teams
Communicate clearly and professionally with retailers, distributors, and internal stakeholders to drive resolution
Qualification
Required
Experience in customer service, order management, or supply chain coordination within a retail or building-products environment preferred
Experience working with distributors, ASNs, BOLs, and retail compliance processes
Proficiency with ERP systems (NetSuite preferred) and retailer portals
Strong organizational skills with the ability to manage multiple orders and priorities simultaneously
Professional communication skills and a customer-first mindset
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
AmeriLux Family of Companies
Started with nothing more than a vision and an entrepreneurial spirit, AmeriLux International was formed in May 2004.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kurt Voss
Chief Executive Officer and Majority Owner
Joseph Nick
Chief Financial Officer
Company data provided by crunchbase