Hootsuite · 2 weeks ago
Account Manager, Scale
Vancouver, British Columbia, Canada
Full-time
Hybrid
Entry, Mid Level
CA$52K/yr - CA$63K/yrHootsuite is seeking an Account Manager, Scale to maintain day-to-day contact with existing customers and help them realize the value of Hootsuite's products and services. The role involves managing customer renewals and cultivating upsell and expansion opportunities while collaborating cross-functionally to ensure customer success.
AppsDigital MarketingSocial Media ManagementSocial Media Marketing
Responsibilities
Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle
Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
Share product and sales experience within the team in order to meet and exceed team targets
Perform other related duties as assigned
Qualification
Required
Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions
Strong communication and presentation skills via various platforms, including by phone, video, and email
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn't give up
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Interpersonal Savvy: Relates openly and comfortably with diverse groups of people
Benefits
Hootsuite’s Sales Compensation Program
Company
Hootsuite
Hootsuite develops a platform for managing social media programs across multiple social networks.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$299.9MKey Investors
CIBCFidelityInsight Partners
2018-03-15Debt Financing· $50M
2014-09-25Series C· $60M
2013-08-01Series B· $165M
Leadership Team
Irina Novoselsky
Chief Executive Officer
Jessica Hartigan
Chief Revenue Officer (CRO)
Recent News
Globe and Mail
2026-01-23
lankatalks.com
2026-01-19
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