Group 1001 · 3 weeks ago
Supervisor, Annuity Administration
Zionsville, Indiana
Full-time
Hybrid
Mid, Senior Level
5+ years expGroup 1001 is a consumer-centric, technology-driven family of insurance companies focused on delivering outstanding value and operational performance. The Supervisor, Annuity Administration will oversee the management and coordination of operations supporting annuity policy administration, leading a team to enhance efficiency and effectiveness in daily operations.
FinanceFinancial ServicesInsurance
Responsibilities
Manages staff responsible for reviewing new In-Force requests and other ancillary functions that support policy administration
Coaches and develops staff, evaluates performance, conducts performance reviews, maintains accurate records, ensures department and company practices and procedures are followed, and assists with the hiring process
Motivates staff to continuously provide the highest level of service to customers within service delivery standards for accuracy, timeliness and productivity
Investigates and implements new procedures or changes to existing procedures, reorganization of work, and training of new and current staff. Recommends system modifications and enhancements and is involved in software testing and development for new or enhanced applications
Identify, develop and mentor a team of operations professionals to service new annuity products written by Delaware Life Insurance Company
Implement processes and procedures to ensure the accurate and efficient processing of In-Force requests
Coordinate and partner with internal Legal and Compliance team members to ensure all applicable regulatory requirements are identified and compliant
Participates in multi-department ad-hoc committees regarding product and system developments and administration, new product implementation, administrative changes to contracts, special promotions and customer notices or announcements
Provide daily management and leadership for the team through effective communications, coaching, training, development, and accountability
Develop and proactively manage standard service metrics
Monitor metrics and report results to senior leaders within the organization, along with identifying operational efficiencies and changes that can be implemented
Ensure the development of materials and facilitation of training occurs for new and existing staff members
Assists with and provides backup for work teams depending upon volume of incoming and outstanding transactions
Provide problem resolution support for processes housed on the team. This includes taking escalated calls, collaborating with adjacent area managers, and working one-one-one with team members to improve procedures, expand team knowledge and ensure a high comfort-level with all processes
Qualification
Required
Creative thinker able to work independently in a fast-paced organization
Experience leading and motivating an operation team/function, and influence others outside of direct reporting relationship
Proven ability to communicate effectively
Strong problem solving and negotiating skills
Strong team leader and results oriented
Preferred
Associate or Bachelor's degree in a related field or 5+ years relevant operations experience and management experience; and financial services and/or insurance experience, preferred Annuity experience
Benefits
Comprehensive health, dental, and vision insurance plan options
Basic and Supplemental Life Insurance
Short and Long-Term Disability
Employee Assistance Program
Wellness programs
401K plan, with matching contributions by the Company
Company
Group 1001
Group 1001 is a collective that empowers companies to create positive growth. Our insurance and annuities are easy to understand and accessible to all.
1001-5000 employees
H1B Sponsorship
Group 1001 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tony Marichal
VP of Annuity Operations
Mark McCallister
Chief Internal Auditor
Recent News
2025-08-08
2025-07-09
Coverager - Insurance news and insights
2024-12-04
Company data provided by crunchbase