Stellantis Financial Services US · 2 weeks ago
Collections Representative (Collector) - Dallas
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
$19/hr - $24/hr
2+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Collections Representative is responsible for the collection and resolution of delinquent auto loan accounts, utilizing various communication methods to provide customer service regarding collection issues.
AccountingFinanceLeasing
No H1B
Responsibilities
Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information
Confirms account holder by following safeguards procedures on every call
Documents conversations and arrangements accurately in the collection system
Adheres to collection standards of conduct policy on all accounts including third parties
Treats all contacts in a courteous and professional manner
Reviews customers’ files and offers programs to qualified customers to minimize delinquency
Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts
Utilizes collection skip tools to locate accounts leading to resolution
Recommend accounts for repossession or legal action
Maintains delinquent rates at or below objectives
Meet daily and weekly production goals (Calls and dollars collected)
Compliance with all company policies and procedures
This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth
All other duties assigned
Qualification
Required
Minimum 2 years of collection-related experience
High school diploma/GED
Must have reliable transportation and live within a commutable distance of Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position
Preferred
Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
Multi-task in a high energy standard office and/or home environment
Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws
Benefits
Retirement plan - 401(k) match
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
Employee Assistance and Wellness Programs
Tuition reimbursement
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase