Apply on Employer Site

Lions World Vision Institute · 2 weeks ago

Donor Services Coordinator II - Night Shift

Tampa, FL

Full-time

Onsite

Entry Level

$22.70/hr - $26.60/hr

1+ years exp

Lions World Vision Institute is dedicated to organ donation and is seeking a Donor Services Coordinator II to join their team. This role involves providing exceptional customer service, managing donor cases, conducting medical screenings, and facilitating donation discussions with families. The Coordinator will also ensure the logistics of case management are handled efficiently and effectively.

Health CareMedicalNon Profit

Responsibilities

Intake of patient referral information from various sources including hospitals, partner organizations, and medical examiners both electronically and over the phone

Maintains accurate and organized donor information across different platforms and databases

Answers incoming calls from hospitals and other donation partners regarding case logistics, donation potential, and general status updates

Assesses donation potential by assessing the patient's clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner

Communicates donor medical information to tissue processors and partners to ensure the acceptability of potential tissue

Collaborates with Partner Relations Management to troubleshoot challenges in real time

Continually monitors research requests to meet distribution needs for research tissue

Informs and supports donor families through the donation process and empowers them to make an informed decision on donation

Advocates for donation by highlighting the lasting impact donation gifts have on recipients. Addresses concerns families may have

Partners with donor families to uphold donor registries and end-of-life wishes

Completes necessary documentation with legal next-of-kin to authorize the recovery of tissue for transplant and research

Performs a donor risk assessment interview with families to ensure the safety of donor tissue for recipients. This includes asking sensitive medical and behavioral questions and requires tact, poise, and diplomacy

Acts as an expert in donation discussion and advocacy, constantly looking for ways to improve the way we engage with our donor families to improve the process and the experience for our donor families, and ultimately maximize the potential for donation and transplantation

Dispatches technicians and recovery teams to hospitals and other facilities to procure consented tissues for transplant and research

Actively problem-solves logistical issues to ensure the safe recovery of donated tissue

Coordinates closely with medical examiners and coroners to obtain a release for donation and creates recovery plans that ensure timely donation (while not interfering with autopsies and death investigation)

Manages several active donor cases at a time with exceptional attention to detail, efficiency, and quality

Routinely provides feedback to management of Donor Services, Recovery Services, and Partner Relations regarding hospital education needs, medical review, and coordination logistics

As needed, assists Donor Referral Specialists with intaking calls and referrals, and triaging accordingly

Ability to work long hours, nights, and weekends. Ability to work a flexible schedule that spans all shifts and days

Actively participates in other projects and duties as assigned

A personal dedication to organ donation required

Strives to support the Mission, Vision, and Values of Lions World Vision Institute in all daily activities

Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment

Additional duties as assigned

Qualification

Referral intake proficiencyDonor screening proficiencyDonation discussion proficiencyCase management proficiencyAATBFDAEBAA guidelinesCEBTCTBS certificationTeam-building skillsBasic Microsoft OfficeTyping speed >45 wpmCommunication skillsAdaptabilityFlexibilityCritical thinking

Required

Demonstrate proficiency of all aspects of referral intake, donor screening, donation discussion, authorization, DRAI completion, and case management

Strive to maintain department performance goals

Demonstrate proficiency of AATB, FDA, and EBAA guidelines and regulations pursuant to LWVI eye & tissue donor screening and recovery

Demonstrate proficiency in LWVI donor criteria, policies, and all Donor Services protocols/SOPs and be current in all training

Excellent oral / written communication and team-building skills, with the ability to collaborate effectively with all staff and contribute to a positive environment both in person and remotely

Ability to effectively communicate professionally as a representative of the organization with external partners, donor families, and leadership

Proficient working knowledge of basic medical pathophysiology as it pertains to determining preliminary donor eligibility

Ability to demonstrate adaptability and flexibility in prioritization, organizational, and multitasking skills

Ability to process details pertaining to death is essential

Ability to type >45 wpm with proficient use of basic Microsoft Office products, web browser, and a telephone system

Ability to work independently and as a part of a team

Ability to anticipate and critically think through problems

Possess an Internet speed of at least 50mbps

Preferred

Associate or Bachelor's degree in a related field preferred

Minimum of one year in a DSC position or equivalent work experience or education

CEBT and/or CTBS certification preferred

Benefits

Paid time off with a starting maximum of 144.04 hours per year.

8 Company paid Holidays per year.

Medical, Dental, and Vision plan offerings for employees and their eligible dependents. All Vision plans 100% employer paid.

Employer paid Employee Assistance Program, Life, Accidental Death & Dismemberment, Short Term Disability, and Long Term Disability plans.

Offerings of Supplemental Life and Accidental Death & Dismemberment for employee and their eligible dependents.

An employee may voluntarily designate a percentage of their salary towards employer sponsored 401(k). LWVI will match the employee's contribution up to 6% of the employee's salary.

Discounts on Pet Insurance and other items such as phone plans, movie tickets, etc.