Hilton · 3 weeks ago
Complex Director of Leisure Sales - Orlando
Buena Vista Palace1900 E. Buena Vista Drive
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expHilton is a global hospitality company, and they are seeking a Complex Director of Leisure Sales to support their commercial services team. This role involves managing customer relationships, negotiating contracts, and driving sales for multiple Hilton properties in Orlando.
HospitalityLeisureResorts
Responsibilities
Mentor and drive sales managers to achieve sales goals and budget ensure proper deployment, and management of sales travel, trade show schedule, and sales expenditures. When needed, assist sales managers by responding to leads and RFPs
Represent resorts in significant interactions dealing with customers relative to sales and operational questions, challenges, and issues
Negotiate contracts with customers and commission agreements with third-party agencies
Assist Resort Commercial Leaders with needed information and reports in order to keep corporate and ownership team informed
Solicitation and management of leisure wholesalers, travel agents, and consortia in order to grow and maintain the market segment for each hotel
Help to manage the efforts of the leisure sales coordinators onsite through effective oral and written communication while overseeing rate, and occupancy commitments for leisure transient room sales within each of the hotels
Compiles and/or directs the preparation of reports pertaining to the operation of the leisure sales market including, but not limited to, the annual and monthly Forecast, Lead Management System, Account Production Reports, and Meetings
Develop and conduct persuasive verbal sales presentations to prospective clients. Meet with and entertain clients, some of which will require travel
Coordinate and/or attend scheduled Sales Department and related meetings
Travel to each hotel as needed to meet with potential customers
Travel to industry-related trade shows in various destinations around the world
Travel to meet and develop client base as necessary including trainings, trade show participation, FAM trips, and retail travel agencies on a weekly basis
Participate in key organizations as recommended by management and the Complex Director of Sales & Marketing
Partner closely with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations to help guide overall property strategies and tactics as appropriate
Strategic Planning of the leisure team to include deployment, travel, and trade show management, and sales expenditures
Develop and implement business plans for top accounts focusing on inbound business to the Orlando Market with a high volume of sales leads and working with customers
Responsible for completing qualifications of each account to determine at a minimum: the number of events, total revenue potential, booking patterns and histories, decision-making factors, events, business/personal needs, resources, competition, and marketing
Responsible for developing, maintaining, and implementing marketing plans and initiatives for key accounts
Solicit and develop new accounts to generate business opportunities for the supporting hotels of Hilton Orlando, Hilton Orlando Lake Buena Vista, Hilton Orlando Buena Vista Palace, Doubletree Suites by Hilton Orlando, and Embassy Suites by Hilton Orlando
Establish and maintain positive relationships with assigned accounts through ongoing communication
Continually uncover business opportunities including in and out of your assigned segments, I.E. Group
Manage property-specific promotions, annual FIT contracts, and relevant communications to accounts
Inputting and retrieving information from computer system for file maintenance, correspondence, and preparation of forecast and marking budget
Qualification
Required
Three (3) years of experience
A “disrupter” and a person that thinks out of the box in order to achieve our goals. No business as usual
Recent work experience with the wholesale, FIT, and luxury consortia market segments
Knowledge of the travel industry, current market trends, and economic factors
Personnel Management and deployment
Extensive experience in the development and delivery of sales presentations, both in-person and virtual
Ability to access, understand, and accurately input information using moderately complex computer systems
Ability to effectively deal with internal and external customers and staff, that require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts
Ability to read, listen and communicate effectively in English, both verbally and in writing
Proficient in Microsoft Office: Excel, Word, PowerPoint, Outlook
Experience in writing, maintaining, and supervising operational budgets
Up to 15% international travel required
Company
Hilton
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Christopher Nassetta
President and CEO
Kevin Jacobs
Chief Financial Officer
Recent News
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2026-01-20
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