Interactive Government Holdings, Inc. · 2 weeks ago
VST - Volunteer Support Technician (WV, Charleston)
Charleston, WV
Full-time
Onsite
Mid Level
3+ years expInteractive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. The Volunteer Support Technician (VST) will provide administrative, logistical, and subject matter expert services for the Employer Support of the Guard and Reserve (ESGR) program, working closely with State Chairs and volunteers to support their mission.
ConsultingGovernmentProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Work in close coordination and cooperation with State Chairs, and resident Guard/ Reserve leadership at the national, state, and local levels
Track compliance of State Committee volunteers, who have access to DOD-related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training
Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance
Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance
Perform administrative tasks facilitating the establishment and management of a volunteer network. Maintain all member data in ESGR systems of record (ESGR portal and EventPLUS)
Maintain accurate data in EventPLUS and the MMS. Perform continuous monitoring to ensure information is accurate and available
Enter Patriot Award delivery confirmation details into EventPLUS and record Statement of Support signings
Create events for all volunteer activities and complete the After-Action Report (AAR) in EventPLUS
Download the online training report from EventPLUS and enter training completed by committee volunteers into their record in MMS
Enter volunteer hours for the previous month into MMS
Manage registration for all Employer outreach events in EventPLUS
Provide data from ESGR systems to State Chair on volunteer’s contributions and outstanding employers of RC members as requested by the State Chair
Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission
Work with Government to coordinate and ensure all equipment purchased with ESGR funds are reported on the respective property books and properly hand-receipted for accountability
Provide information to volunteers regarding the Joint Ethics Regulation, as they apply to volunteers representing DoD; specifically, the use of appropriated funds, gifts, travel, and relationships with non-DoD organizations (public sector, private sector, and non-profit organizations)
Coordinate and provide logistics support for all training events, conferences, and break-out sessions to include room set-up for professional seating and note taking, table space for each attendee; space for complete marketing fulfillment display; complete audio-visual package; and verifying the availability of internet services as needed. Please note , contractors shall not book hotel rooms on behalf of the government or volunteers
Provide the National Guard United States Property & Fiscal Office (USP&FO) information, such as dates, number of people, and preferred locations, needed to coordinate government purchase card actions and contracts on behalf of ESGR
Provide basic Information Technology assistance to volunteers, such as resetting passwords and log-in assistance for the ESGR Portal
Provide administrative support to each state/territory chair and the HQ ESGR support staff in the planning and execution of SC activities in accordance with the guidance contained in ESGR Operating Instructions (ESGROI)
Keep the State Chair informed of all communications between the SC and HQ ESGR
Provide Ad Hoc reports using MMS and EventPLUS to the State Chair or HQ ESGR
Validate the accuracy of USP&FO and EventPLUS reconciliation reports and inform committee volunteers of status of funds
Reconcile USP&FO and EventPLUS reports with HQ ESGR-approved SC Annual Spend Plans and notify the respective State Chair and Volunteer Support Regional team when expenditures are exceeding projections
Provide the State Chair with an analysis of past funds execution, events, and activities for the State chair’s development of SC Annual Spending Plans
Facilitate communications and activities between HQ ESGR SC leadership and committee volunteers by distributing emails, flyers, and volunteer training information to volunteers
Assist committee leadership with access to ESGR award nominations, formatting of award recommendations, and deadlines for submission
Coordinate committee volunteer participation in Military outreach briefings
Conduct quarterly validations of the accuracy of committee contact information and leadership information posted on the esgr.mil state page
Ensure volunteers have all information required to effectively plan and execute the SC Military Outreach, Employer Outreach, Volunteer Training, Volunteer Awards, Public Affairs and Ombudsman missions
Ensure volunteers are aware of the ESGR online resource library in MMS and content contained therein
Act as a non-accountable official (NDEA) in DTS
Review travel vouchers prior to submission to ensure proper voucher completion
Maintain a tracking system of volunteer travel reimbursements; follow-up when a voucher is returned; and verify payment issuance
Ensure that volunteers have a valid volunteer agreement, Department of Defense Form 2793, prior to preforming volunteer service and that the completed form is saved in the volunteers’ MMS record
Document and submit volunteer hours for the previous month into MMS no later than the 6th of each month
Other duties as assigned
Qualification
Required
Have familiarity with the National Guard and Reserve Component Organizations
Have familiarity with the Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994, related DoD Directives and Instructions, respective RC policies and Instructions, or policies related to the same
Demonstrate a high level of proficiency in Microsoft 365 programs, to include advanced capabilities in Microsoft office, Excel, PowerPoint and Teams
Proficient using the government travel systems Defense Travel System (DTS), EventPLUS, MMS, ESGR.mil and Freedom Award Nomination applications
Proficient in accurately placing orders with the Marketing Fulfillment vendor
Must have strong organizational and interpersonal skills and work collaboratively with all assigned SC leadership to successfully reach/accomplish the ESGR Mission and End-State
Associates Degree
A minimum of three (3) years of working experience with at least two (2) years of program management support, customer service support, or volunteer support
Associated Degree can be substituted for High School Diploma and five (5) years of working experience in a related field
Be a US Citizen
Possess a Valid State Driver's License
Ability to pass a Tier 3 (T3) Defense Counterintelligence and Security Agency (DCSA) Background Investigation
Comply with a regular five (5) day work week schedule, with occasional flexibility to work occasional evening and weekend events
Some travel required
Benefits
Health and safety play a vital role in our success.
Company
Interactive Government Holdings, Inc.
Interactive Government Holdings, Inc. (IGH) is an 8(a), service-disabled veteran owned, small, disadvantaged business headquartered in Springfield, VA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Laura Price
Chief Financial Officer / Chief Operating Officer
Company data provided by crunchbase