American Express · 1 month ago
Product Operations Manager (Risk & Controls)
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $175K/yr
3+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. The Product Operations Manager (Risk & Controls) will oversee product analytical control monitors and ensure early detection of emerging risks, driving resolution through collaboration with various partners.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Lead the execution and review of product monitoring routines, including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reporting
Identify emerging risks and trends; validate signals and prioritize areas requiring deeper investigation
Ensure monitoring results are documented, tracked, and escalated appropriately
Oversee investigations into customer, operational, and technical anomalies; raise INCs to Technology and Operations when needed
Drive end-to-end issue management including scoping, documentation, impact assessments, and partner alignment
Open Operational Risk Events (OREs) for significant or systemic problems, ensuring adherence to governance requirements
Maintain strong relationships with Product Management, Technologies (Digital Banking), Operations/Servicing, Compliance, Control Management, and other stakeholders
Ensure timely communication and alignment across partners during escalations, mitigation planning, and issue resolution
Generate a monthly reporting package that summarizes all portfolio monitoring in an engaging and insightful manner
Contribute to governance forums by presenting monitoring findings, escalations, and risk themes
Lead, mentor, and develop a team responsible for monitoring, investigations, and governance support
Drive a culture of accountability, curiosity, structured problem-solving, and operational rigor
Qualification
Required
3-5 years of relevant experience in product management, operations, control monitoring or issue management
Strong project management skills and ability to lead multiple projects and priorities
Demonstrated ability to lead investigations, manage issues, and drive escalations with confidence
Strong technical acumen, able to converse well with product development and engineering partners
Data analytical mindset and the ability to analyze data, find anomalies and patterns in the data
Familiarity with compliance requirements, issue management processes, or risk frameworks — or willingness to rapidly learn
Strong collaboration and influencing skills with the ability to partner across multiple functions and levels
People Leader: Experience leading a team of analysts--prioritizing workloads, streamlining processes
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-16
Canada NewsWire
2026-01-16
Business Standard India
2026-01-16
Company data provided by crunchbase