Apply on Employer Site

Sand Cherry · 1 week ago

Scrum Master/Technical Business Analyst, Telecom

United States

Contract

Remote

Senior Level

5+ years exp

Sand Cherry Associates excels in delivering strategic customer-centric initiatives through data-empowered solutions. They are seeking a highly analytical Technical Business Analyst to support telecom service delivery and service assurance systems, facilitating stakeholder sessions and managing tool demonstrations to optimize user experience.

Consulting

Growth Opportunities

No H1B

Responsibilities

Analyze and Evaluate Systems: Review, analyze, and evaluate information technology systems, data flows, and operational processes across product service delivery and testing

Lead Requirements Gathering: Conduct end-to-end requirements elicitation through interviews, workshops, and independent research. Translate business needs into clear, actionable functional and technical specifications

Bridge Business and Technical Teams: Act as the primary liaison between users, business stakeholders, and technical/development teams to ensure accurate understanding and implementation of requirements

Support Agile Delivery: Lead Agile ceremonies including sprint planning, backlog grooming, and stand-ups; ensure user stories, acceptance criteria, and deliverables are clearly defined, validated, and tracked in JIRA

Document and Communicate: Prepare and maintain comprehensive documentation such as business requirements, process maps, system issues, defects and resolution logs. Present findings and recommendations clearly to both technical and non-technical audiences

Collaborate Cross-Functionally: Partner with product owners, architects, engineers, and delivery teams to align system design and implementation with business goals and service delivery needs

Test and Validate Solutions: Support QA and UAT processes by verifying that delivered functionality meets business and technical requirements

Optimize Tools and Workflows: Recommend and support enhancements to key delivery systems to streamline engineering processes

Drive Continuous Improvement: Use data-driven insights to identify performance gaps, propose workflow refinements, and contribute to the evolution of telecom service delivery capabilities

Qualification

Agile methodologiesBusiness analysisTelecommunications experienceScrum Master certificationJIRAConfluenceAnalytical skillsCommunication skillsCritical thinkingTeam collaboration

Required

Bachelor's degree in Business, Computer Science, or other related fields

Minimum of 5 years' experience working with business requirements, gathering, and translating requirements to development teams and working between development and business unit stakeholders

Experience working in network technology or with development teams in a data, business analysis, or project management function

Experience with Agile development management methodologies

Experience in industry like telecommunications or broadband is required

Experience with Atlassian's Confluence software such as Jira, Chalk is required

Strong communication, analytical and critical thinking skills

Proven ability to document and adhere to business requirements

Data-oriented, well-organized personality

Ability to work independently and as part of a cross functional team