Northfield Bank · 3 weeks ago
NB1578 - Assistant Branch Manager
Staten Island, NY, US
Full-time
Onsite
Mid, Senior Level
$27.88/hr - $36.06/hr
5+ years expNorthfield Bank is a full-service community bank committed to delivering exceptional customer service and innovative products. The Assistant Branch Manager will partner with the Branch Manager to ensure the efficient operation of the branch, provide exceptional customer service, and contribute to achieving branch goals through effective staff management and sales culture promotion.
BankingFinanceFinancial Services
Responsibilities
Assume authority of daily branch operations when Branch Manager is not present:
Assist and effectively handle all operational issues or branch-related matters. Responsible for making sound business decisions when addressing issues. Approve transactions, as required
Maintain a working knowledge of all products and services to assist in answering questions from staff and customers
In partnership with Branch Manager and Human Resources, manage the hiring, training and retention of staff. Also partner on terminations, when appropriate
Manage staff work schedules, including breaks, paid time off, and hours worked by part-timers to ensure adequate coverage of the Business Window. Approve timecards for branch employees
Cross train in all positions within branch and perform any operations duties, as needed, during peak periods or to maintain coverage, including teller functions
Continually seek ways to improve branch operations and productivity to meet established goals
Actively contribute to branch goals by retaining and expanding customer base, as well as, managing and promoting a sales culture within branch:
Run reports and identify existing customers who may have a financial need for new or additional products or services. Proactively contact them to discuss product/service options to meet their needs
Consistently Cultivate relationships with potential new customers through networking, strong customer service and solid product knowledge
Provide ongoing coaching in sales techniques and product knowledge while motivating staff to embrace sales culture and consistently cross-sell and refer Bank products and services
Partner with Branch Manager to ensure daily branch operations are being conducted in accordance with all applicable laws, regulations and guidelines:
Monitor customer transactions, complete daily proofing of all branch-related areas, review daily reports of customers activity and complete any paperwork as required for Compliance and Bank Secrecy Act (BSA) purposes
Ensure dual control procedures are enforced at all times
Monitor procedures involving non-deposit products, such as wealth management and retirement planning investments, to ensure compliance within these areas
Complete periodic internal branch audits
Ensure all branch security procedures are being followed appropriately and effectively
Ensure compliance with all relevant Bank policies and procedures
Partner with Branch Manager to coach and mentor staff:
Train and develop staff toward procedural compliance, goal achievement and exceptional customer service
Clearly communicate expectations of job performance and hold staff accountable for performing against expectations and goals
Actively participate in performance management process for staff, including providing ongoing coaching and feedback, completing performance evaluations and proactively addressing performance issues
In partnership with Human Resources and the Branch Manager, manage the hiring, training and retention of staff
Maintain clear and open communication between branch management and staff:
Actively listen to staff when they raise questions or concerns
Attend management meetings to obtain information on new products and services, new/current policies and procedures, lessons learned from other branches and other information sharing practices
In collaboration with Branch Manager, cascade important information to staff members in a timely manner (e.g., during team meetings)
Regular involvement in community-based organizations to support local businesses, increase Northfield's presence in the area and to network and potentially expand potential customer base
Represent Northfield at community-based luncheons, dinners and special events, as necessary
Volunteer with community-based organizations as a representative of the Bank
May require occasional travel for business meetings or training
Management may authorize transfers to other branches based on business need
Qualification
Required
Two-year college degree or 5+ years banking experience, including supervisory experience required
Banking experience required (5+ years)
Excellent communication skills required (5+ years)
Solid computer skills required (5+ years)
Ability to lift and transfer coin bag (approximately 30 lbs.)
Preferred
Strong sales skills with ability to effectively develop business preferred (2+ years)
Supervisory skills preferred (2+ years)
Company
Northfield Bank
We are a full service community bank serving metropolitan New York and New Jersey.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$62M2022-07-08Post Ipo Debt· $62M
2007-11-08IPO
Leadership Team
S
Steven M. Klein
Chief Executive Officer
Vickie Tomasello
Executive Vice President & Chief Risk Officer
Recent News
Northfield Bancorp, Inc.
2025-10-23
2025-10-23
Company data provided by crunchbase