Apply on Employer Site

Digital Federal Credit Union · 2 weeks ago

Mortgage Servicing Team Leader, Full-Time, Hybrid Chelmsford or Marlboro MA

Marlborough, MA

Full-time

Hybrid

Mid, Senior Level

$33.70/hr - $37.90/hr

3+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across the United States. They are seeking a Mortgage Servicing Team Leader who will manage the workflow and productivity of their team, ensuring compliance with regulations and the achievement of departmental goals.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Work with department management for hiring, training, evaluating, developing, promoting, compensating, and disciplining subordinates within current policies and procedures established through Human Resources and within approved budget guidelines

Plan, organize, and supervise mortgage department staff to maintain productivity within the operational workflow in accordance with department standards, utilizing tools and resources effectively

Oversee and develop direct reports in the Mortgage Servicing Specialist and Mortgage Servicing Team Member roles

Evaluate workflow processes to identify opportunity for improvement and greater efficiency

Ensure individual and team compliance with all state and federal regulations

Monitor team performance, manage workflow, and provide feedback to support individual, department and credit union goal achievement

Develop and maintain written policies and procedures related to Mortgage Servicing

Engage in consistent communication with the team to ensure team members are continuously updated on changes in products, policies, procedures, and goals

Coordinate, plan, and develop assigned projects, including follow-through on action items for implementation in accordance with established timelines

Provide operational information related to internal and external audits

Ensure compliance with all applicable state and federal laws and regulations

Perform other job-related duties as assigned by Manager(s)