CRG · 20 hours ago
Network Support Technician
Charlotte, NC
Contract
Hybrid
Senior Level
$30/hr - $30/hr
5+ years expCRG is a global Fortune 500 company and a world-class food service provider, known for its employee-focused culture and continuous growth opportunities. They are seeking a Network Support Technician to assist with remote network setups, configurations, and ongoing support while ensuring compliance with PCI standards.
Staffing & Recruiting
Hiring Manager
Lori Buchanan
Responsibilities
Provide support via phone, chat, portal, and remote tools
Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations
Validate and support PCI-compliant network designs in enterprise and retail environments
Assist with the design, review, and troubleshooting of network security configurations
Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services
Collaborate with security and operational teams to ensure policy compliance and effective audit remediation
Execute timely responses to audit recommendations and observations
Deliver superior customer service to internal teams, in-unit managers, and external stakeholders
Participate in a support on-call rotation to provide operational coverage after hours
Qualification
Required
5+ years' experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments
5+ years' networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies
CCNA certification required (or equivalent proven experience)
Strong knowledge of PCI DSS standards and retail network connectivity requirements
Expertise in VPN technologies, internet connectivity options, and remote support tools
Strong knowledge of ticket management systems such as Zendesk (or equivalent tool)
Proven ability to collaborate effectively with users, vendors, and engineering staff
Excellent verbal and written communication skills
Demonstrated commitment to delivering legendary customer service at every interaction
Self-driven and career-growth–minded, with a focus on continuous learning and development
Preferred
Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred
Benefits
Fantastic benefits package
Flexible work environment
Collaborative culture
Company
CRG
CRG Corporation is a national Executive Search firm and Staffing agency. For the past three decades, we have supported corporations across the U.S.
501-1000 employees
H1B Sponsorship
CRG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jason S. Heller
Chief Operating Officer & Managing Partner
Dianne Gold
Managing Partner
Company data provided by crunchbase