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Lendmark Financial Services · 2 weeks ago

Centralized Servicing Rep I

Gilbert AZ 1102

Full-time

Hybrid

Entry Level

2+ years exp

Lendmark Financial Services is a company that values the quality of its employees and their commitment to customers. The Centralized Servicing Specialist is responsible for providing support to branch and centralized operations, handling a variety of customer service functions.

Financial Services

Responsibilities

Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance

Provides entry-level support for the company’s Mobile App: assisting customers by troubleshooting registration issues, login issues, and password resets, escalating more complex issues to the appropriate team members

Responsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management software

Processing all returned mail, returned check letters, credit verification letters, or any other correspondence received

Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines

Efficiently and accurately handles system related “help desk” tickets

Accurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, credit insurance, bankrupt trustee payments, and garnishment payments

Preparing daily banking deposit, balancing cash drawers each day, and other cashier related duties

Processing of modification requests from initial review to finalization

Taking lead on special projects and initiatives

Manages risk relative to position

All other duties assigned by Management