Ntiva, Inc. ยท 1 week ago
Service Desk Intern
Parkersburg, WV
Internship
Onsite
InternNtiva, Inc. is a fast-growing Managed Services Company focused on helping organizations solve their complex IT challenges. They are seeking a Service Desk Intern to assist with client troubleshooting calls, laptop preparation, and client account administration while gaining valuable technical skills.
Information ServicesInformation Technology
Responsibilities
Accept incoming client troubleshooting calls and make outbound calls in response to email requests
Engaging in email communication with clients
Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers
Basic client account administration in Office 365 and Active Directory
Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur
Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systems
Assess the need for documentation updates and inform management of any necessary changes
Maintain a positive attitude with a client-centric focus
Pay close attention to detail to ensure accuracy and efficiency
Qualification
Required
Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College
Must be in first year with at least one semester completed, or in 2nd year
Must be enrolled in the below programs: MountWest - Network Systems & Security; WVUP - Computer and Information Technology; Computer Science
Must be able to work a minimum of 20 hours per week
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase