Instrumental Inc. · 2 days ago
Technical Program Manager
Palo Alto, CA
Full-time
Hybrid
Mid Level
$132K/yr - $144K/yr
3+ years expInstrumental Inc. is a technology company that provides solutions to the electronics manufacturing industry, helping brands improve yield and quality. They are seeking a Technical Program Manager to support customer deployments, coordinate technical programs, and ensure the delivery of their manufacturing AI solutions. The role involves managing customer relationships, leading technical support, and driving internal coordination across global teams.
Consumer GoodsSoftwareManufacturingConsumer Electronics
Responsibilities
Own Customer Deployments: You will collaborate closely with top electronics brands to deliver iconic products. You will act as an expert in customer build schedules and business priorities, serving as a liaison with Contract Manufacturers to ensure smooth implementation and efficient data extraction from the factory to the Instrumental platform
Represent Instrumental Onsite: Act as the primary point of contact for customer operations teams and manufacturing partners, addressing questions and resolving issues with professionalism and urgency. Travel within North America (and occasionally APAC) to support deployments and ensure product performance
Support Logistical Operations: Collaborate with both internal and customer operations teams to meet logistics requirements, including export compliance, for the seamless delivery of manufacturing and technical equipment worldwide
Drive Platform Adoption: Become an expert in Instrumental’s platform to boost customer engagement and provide frontline troubleshooting support. Lead platform training sessions to support both new implementations and ongoing customer success
Promote Operational Excellence: Follow established operational procedures while continuously identifying and advocating for process improvements to enhance efficiency and quality across deployments
Qualification
Required
3+ years of professional experience in electronics manufacturing or a closely related field, with a strong understanding of industry standards, processes, and factory environments
Hands-on experience installing, assembling, and/or supporting electronics manufacturing equipment (e.g., vision systems, functional testers, calibration systems)
Strong project management capabilities, including planning, coordination, and cross-functional execution with international Contract Manufacturers (CMs), vendors, and internal stakeholders across time zones
Proven track record of building strong customer relationships
Ability to engage customers directly, understand their needs, and deliver technical and programmatic support with empathy and clarity
Ability to work at our Instrumental office and travel 10–20% of the time across North America and occasionally APAC region to support deployments and customer success
Excellent written and verbal communication skills in English
Preferred
Familiarity with MES system integration and data pipeline setup
Experience in high-growth and/or agile work environments
Spanish proficiency is a strong plus
Benefits
Health
Vision
Dental
Public Transit/Commuter Plans
Maternity/Paternity Leave
Company
Instrumental Inc.
Instrumental was founded by ex-Apple product design engineers Anna-Katrina Shedletsky and Samuel Weiss with a mission to eliminate $8T in electronic manufacturing waste.
51-200 employees
H1B Sponsorship
Instrumental Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (3)
2022 (14)
2021 (11)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
$80.3MKey Investors
BAM ElevateCanaan PartnersEclipse Ventures,Root Ventures
2022-01-04Series C· $50M
2020-07-29Series B· $20M
2017-06-21Series A· $7.5M
Leadership Team
Anna-Katrina Shedletsky
CEO, Founder
Samuel Weiss
CTO, Founder
Recent News
2025-12-16
2025-12-16
Company data provided by crunchbase