Linder Industrial Machinery · 2 weeks ago
Technical Communicator- TC
Bealeton, VA
Full-time
Onsite
Entry, Mid LevelLinder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment. The Technical Communicator supports service operations by creating and delivering accurate technical information for technicians and customers, ensuring efficient troubleshooting and high-quality support.
ManufacturingReal Estate
Responsibilities
Develop, update, and maintain Linder-specific service documentation, including troubleshooting guides, repair instructions, technical bulletins, and SOPs
Translate OEM technical updates, field campaigns, and service news into clear, actionable instructions for Linder technicians
Ensure all documents meet Linder standards for clarity, accuracy, branding, and version control
Manage documentation libraries within Linder’s internal systems to keep information current and accessible across all branches
Serve as a technical liaison between OEM technical support teams, Linder branches, and field service technicians
Assist in resolving and escalating service issues driving use of the Technical Service Request process
Communicate product updates, service advisories, and common failure trends to branch personnel
Participate in technical calls with OEMs and provide follow-up documentation for internal distribution
Review trends in service cases, warranty claims, Komtrax data, and technician feedback to identify root causes and propose corrective actions
Support failure analysis efforts, including documenting findings from component tear-downs or field inspections
Verify new or revised service procedures before recommending field implementation
Develop technician training materials, quick reference guides, and visual job aids tailored to Linder equipment lines
Support the Service Training team by preparing accurate, up-to-date content for new model introductions and technical courses
Assist with onboarding new technicians by providing accessible technical resources and structured guidance
Coordinate with Service Managers, Branch Managers, Warranty, Parts, and PSSR teams to ensure service procedures align across the organization
Work closely with the Warranty Department to create TSIs that document repair justification and ensure clear submission narratives to Komatsu
Provide feedback to Product Support Managers and OEM representatives based on recurring field conditions
Qualification
Required
Strong written and verbal communication skills with the ability to translate complex mechanical, hydraulic, or electrical concepts into clear instructions
Experience with heavy equipment systems, ideally including Komatsu, BOMAG, DEUTZ-Fahr, or other Linder product lines
Ability to read and interpret wiring diagrams, hydraulic schematics, and service manuals
Proficiency in Microsoft Office (Word, PowerPoint, Excel), PDF editing tools, and documentation systems
Exceptional organization, accuracy, and ability to manage multiple concurrent priorities in a fast-paced service environment
Prior experience in a service, technical writing, or equipment support role preferred
Preferred
Background in heavy equipment, diesel technology, field service, or equipment repair
Familiarity with OEM service systems such as KGP, SIS, TSI, or similar
Understanding of warranty processes, failure analysis, and service reporting
Ability to travel periodically to Linder branches, customer locations and OEM facilities
Company
Linder Industrial Machinery
Established in 1953, Linder Industrial Machinery is recognized as one of the nation’s premier heavy equipment dealers.
Founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
John Coughlin
Senior Advisor
Company data provided by crunchbase