Lifetime HOA Management ยท 1 week ago
Client Relations Manager
San Antonio, Texas Metropolitan Area
Full-time
Onsite
Mid, Senior Level
3+ years expLifetime HOA Management is seeking a Client Relations Manager to oversee a team of HOA Community Managers. This role provides leadership and operational oversight while ensuring compliance with governing documents and maintaining client satisfaction.
Home ImprovementProperty ManagementResidential
Responsibilities
Supervise a team of Community Managers and their own portfolios
Provide coaching, training, and performance evaluations for direct reports
Ensure consistent and professional service delivery across all communities
Assist with onboarding new managers and facilitating ongoing professional development
Reports directly to the Vice President of Client Relations
Review and approve board packets, meeting agendas, and community reports
Support community managers in handling complex homeowner issues, violations, or board disputes
Ensure timely follow-up on maintenance, compliance, and work order escalations
Help standardize operational processes across managed communities
Weekly Team meetings
Assist Community Managers in the development of annual operating and reserve budgets
Support boards in compliance with Texas Property Code (or applicable local HOA law)
Provide guidance on board elections, meeting procedures, and HOA legislation changes
Serve as a secondary point of contact for HOA board members when escalations arise
Conduct regular client check-ins to assess satisfaction and resolve concerns proactively
Mediate conflicts between homeowners, managers, and boards when needed
Maintain positive, professional relationships with all community stakeholders
Oversee use of HOA management software
Analyze team metrics related to response time, delinquencies, and task completion
Monitor community KPIs and implement improvements as needed
Train staff on software tools and ensure proper use of systems
Qualification
Required
3+ years of experience in HOA community portfolio management
2+ years of supervisory or leadership experience
Strong knowledge of HOA laws, governance, and best practices
Excellent interpersonal, conflict resolution, and communication skills
Experience managing budgets, vendor contracts, and financial reporting
Proficiency in HOA management platforms and Microsoft Office Suite
Preferred
Industry certifications (e.g., CMCA, AMS, PCAM from CAI)
Bilingual (English/Spanish) is a plus but not required
Benefits
Monthly Stipend on top of Base Salary
Company
Lifetime HOA Management
Lifetime HOA Management offers homeowners association management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Housley
Owner
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