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Trend Health Partners · 2 weeks ago

Credit Balance Specialist (Remote US)

United States

Full-time

Remote

New Grad, Entry Level

$21/hr - $23/hr

TREND Health Partners is a tech-enabled payment integrity company focused on improving access to healthcare through collaboration between payers and providers. The Credit Balance Specialist is responsible for screening credit balance accounts, ensuring timely reviews, resolving straightforward credit issues, and preparing documentation for provider approval.

Health CareHospitalPayments

Responsibilities

Confirm account details and financial transactions in assigned Provider patient accounting system and other supporting applications

Review and reverse invalid adjustments to clear credit balances

Accurately provide detailed resolutions and/or impediments to resolve assigned credit balances

Review/Respond to system (TRENDAnalyze) rejections in a timely manner (max 48 hours)

Review/Respond to QA Rejections in a timely manner (max 48 hours)

Manage accounts receivable to obtain closure on identified Client overpayments in a timely manner, and capture follow-up notes on the Provider Submission, as applicable

Prepare required documentation for provider approval on identified overpayments, as applicable

Escalate to leadership any situation outside the employee's control that could adversely impact the business relationship

Qualification

Revenue Cycle knowledgePatient Accounting experienceMicrosoft Excel proficiencyAdministrative procedures knowledgeReading comprehensionProblem-solving skillsAttention to detailActive listening skills

Required

High School Diploma

Knowledge of administrative procedures and systems such as word processing, managing files and records, and workplace terminology

Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

Ability to concentrate on a task over a period of time without being distracted

Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Ability to apply general rules to specific problems to produce answers that make sense

Ability to listen to and understand information and ideas presented through spoken words and sentences

Ability to read and understand information and ideas presented in writing